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Harvard Business Review On Customer Relationship Management

by Harvard Business Review

ISBN 13: 9781578516995

Format: Paperback (208 pages)
Publisher: Harvard Business School Press
Published: 01 Dec 2001

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100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do

by Peter Venison

ISBN 13: 9780595367269

Format: Paperback (172 pages)
Publisher: iUniverse
Published: 20 Dec 2005

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Wow! That's What I Call Service: Stories of Great Customer Service from the Wow! Awards

by Don Williams,Hales

ISBN 13: 9781905823161

Format: Paperback (296 pages)
Publisher: Ecademy Press
Published: 02 Jul 2007

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The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

by Fred Wiersema,Michael Treacy

ISBN 13: 9780201407198

Format: Illustrated (210 pages)
Publisher: Basic Books
Published: 10 Jan 1997
Other Format: Hardcover

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Crowning the Customer: How to Become Customer-driven

by Sen. Feargal Quinn

ISBN 13: 9780862789527

Format: Paperback (160 pages)
Publisher: O'Brien Press Ltd
Published: 24 Feb 2006

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Key Account Management: Learning from supplier and customer perspectives (Cim Professional)

by Malcolm McDonald,Beth Rogers

ISBN 13: 9780750632782

Format: Paperback (224 pages)
Publisher: Butterworth-Heinemann
Published: 05 May 1998

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Dealing with Difficult People (Creating Success, 47)

by Roy Lilley

ISBN 13: 9780749456603

Format: Paperback (160 pages)
Publisher: Kogan Page
Published: 03 Jan 2010
Other Format: Paperback

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Perfect Customer Care (Perfect S.)

by Ted Johns

ISBN 13: 9780099406211

Format: Paperback (208 pages)
Publisher: Random House Business
Published: 05 Aug 1999
Other Format: Paperback

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Killer Web Content: Make the Sale, Deliver the Service, Build the Brand

by Gerry McGovern

ISBN 13: 9780713677041

Format: Paperback (220 pages)
Publisher: A & C Black Publishers Ltd
Published: 27 Nov 2006

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Total Customer Service: The Ultimate Weapon

by William H. Davidow,Bro Uttal

ISBN 13: 9780060920098

Format: Paperback (240 pages)
Publisher: HarperCollins
Published: 07 Aug 1990
Other Format: Hardcover

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Peopletalk: Listening Skills

by Judi James

ISBN 13: 9781858355207

Format: Paperback (120 pages)
Publisher: Spiro Press
Published: 30 Sep 1997

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The Mesh: Why the Future of Business is Sharing

by Lisa Gansky

ISBN 13: 9781591843719

Format: Hardcover (256 pages)
Publisher: Penguin
Published: 23 Sep 2010

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