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Principles of Services Marketing Principles of Services Marketing by Adrian Palmer

Principles of Services Marketing

by Adrian Palmer


ISBN 13: 9780077094348

Format: Paperback (340 pages)
Publisher: McGraw-Hill Publishing Co.
Published: May 1998
Other Format: Paperback

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Meeting Customer Needs (Institute of Management Foundation S.) Meeting Customer Needs (Institute of Management Foundation S.) by Ian Smith

Meeting Customer Needs (Institute of Management Foundation S.)

by Ian Smith


ISBN 13: 9780750606684

Format: Paperback (256 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 17 Jan 1994
Other Format: Paperback

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Working with Difficult People Working with Difficult People by Muriel Solomon

Working with Difficult People

by Muriel Solomon


ISBN 13: 9780139573903

Format: Paperback (296 pages)
Publisher: Prentice Hall
Published: 01 Mar 1990

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The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service by David Freemantle

The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service

by David Freemantle


ISBN 13: 9781857883473

Format: Paperback (126 pages)
Publisher: Nicholas Brealey Publishing
Published: 23 Sep 2004

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It's All About Customers!: The Perfect Way to Grow Your Customers Through Marketing, Sales and Service It's All About Customers!: The Perfect Way to Grow Your Customers Through Marketing, Sales and Service by John Fraser-Robinson, Pip Mosscrop

It's All About Customers!: The Perfect Way to Grow Your Customers Through Marketing, Sales and Service

by John Fraser-Robinson, Pip Mosscrop


ISBN 13: 9780749430733

Format: Paperback (256 pages)
Publisher: Kogan Page Ltd
Published: 01 Oct 1999

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Business of Service Management: (The Lean Communications Provider) Managing Profitably in the Global Communications Market Business of Service Management: (The Lean Communications Provider) Managing Profitably in the Global Communications Market by Keith Willets,Elizabeth B. Adams

Business of Service Management: (The Lean Communications Provider) Managing Profitably in the Global Communications Market

by Keith Willets,Elizabeth B. Adams


ISBN 13: 9780070703063

Format: Paperback (252 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Jun 1996

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Effective Direct Mail (Sixty Minute Success Skills S.) Effective Direct Mail (Sixty Minute Success Skills S.) by John Fraser-Robinson

Effective Direct Mail (Sixty Minute Success Skills S.)

by John Fraser-Robinson


ISBN 13: 9781901306255

Format: Paperback (64 pages)
Publisher: David Grant Publishing
Published: 01 Jan 1999

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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center by Keith Dawson

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

by Keith Dawson


ISBN 13: 9781578203055

Format: Paperback (284 pages)
Publisher: Crc Press
Published: 20 Nov 2003
Other Format: Paperback

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The Ultimate Question: Driving Good Profits and True Growth The Ultimate Question: Driving Good Profits and True Growth by Fred Reichheld

The Ultimate Question: Driving Good Profits and True Growth

by Fred Reichheld


ISBN 13: 9781591397830

Format: Hardcover (224 pages)
Publisher: Harvard Business Review Press
Published: 01 Mar 2006

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Handbook of Customer Satisfaction and Loyalty Measurement Handbook of Customer Satisfaction and Loyalty Measurement by Nigel Hill, Jim Alexander

Handbook of Customer Satisfaction and Loyalty Measurement

by Nigel Hill, Jim Alexander


ISBN 13: 9780566081941

Format: Hardcover (290 pages)
Publisher: Gower Publishing Ltd
Published: 30 Aug 2000

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The World of Superservice: Creating Profit through a Passion for Customer Service The World of Superservice: Creating Profit through a Passion for Customer Service by Ken Irons

The World of Superservice: Creating Profit through a Passion for Customer Service

by Ken Irons


ISBN 13: 9780201403848

Format: Paperback (256 pages)
Publisher: Addison Wesley
Published: 22 Aug 1997

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Customer Care Customer Care by Sarah Cook

Customer Care

by Sarah Cook


ISBN 13: 9780749420758

Format: Paperback (224 pages)
Publisher: Kogan Page Ltd
Published: 21 Mar 1997
Other Format: Paperback

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