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Delivering Quality Service: Balancing Customer Perceptions and Expectations Delivering Quality Service: Balancing Customer Perceptions and Expectations by A. Parasuraman, Valarie A. Zeithami, Leonard L. Barry

Delivering Quality Service: Balancing Customer Perceptions and Expectations

by A. Parasuraman, Valarie A. Zeithami, Leonard L. Barry


ISBN 13: 9780029357019

Format: Hardcover (226 pages)
Publisher: The Free Press
Published: 19 Mar 1990

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Loyalty Rules!: How Leaders Build Lasting Relationships Loyalty Rules!: How Leaders Build Lasting Relationships by N/A

Loyalty Rules!: How Leaders Build Lasting Relationships

by N/A


ISBN 13: 9781578512058

Format: Hardcover (304 pages)
Publisher: Harvard Business School Press
Published: 01 Aug 2001
Other Format: Paperback

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Outside Innovation: How Your Customers Will Co-Design Your Company's Future Outside Innovation: How Your Customers Will Co-Design Your Company's Future by Patricia B. Seybold

Outside Innovation: How Your Customers Will Co-Design Your Company's Future

by Patricia B. Seybold


ISBN 13: 9780061135903

Format: Hardcover (432 pages)
Publisher: HarperCollins Publishers
Published: Oct 2006

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Strategy from the Outside In: Profiting from Customer Value Strategy from the Outside In: Profiting from Customer Value by George S. Day,Christine Moorman

Strategy from the Outside In: Profiting from Customer Value

by George S. Day,Christine Moorman


ISBN 13: 9780071742290

Format: Hardcover (304 pages)
Publisher: McGraw-Hill Professional
Published: 01 Aug 2010

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The Market Driven Organization: Understanding, Attracting, and Keeping Valuable Customers The Market Driven Organization: Understanding, Attracting, and Keeping Valuable Customers by George S. Day

The Market Driven Organization: Understanding, Attracting, and Keeping Valuable Customers

by George S. Day


ISBN 13: 9781416584612

Format: Paperback (304 pages)
Publisher: Simon and Schuster
Published: 26 Oct 2007
Other Format: Hardcover

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Managing Quality Customer Service (Better Management Skills S.) Managing Quality Customer Service (Better Management Skills S.) by William B. Martin

Managing Quality Customer Service (Better Management Skills S.)

by William B. Martin


ISBN 13: 9780749403522

Format: Paperback (96 pages)
Publisher: Kogan Page Ltd
Published: 30 Jan 1991

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Breaking Through: Implementing Customer Focus in Enterprises (Bloomberg Professional Library) Breaking Through: Implementing Customer Focus in Enterprises (Bloomberg Professional Library) by S. Vandermerwe

Breaking Through: Implementing Customer Focus in Enterprises (Bloomberg Professional Library)

by S. Vandermerwe


ISBN 13: 9781403935038

Format: Hardcover (224 pages)
Publisher: Palgrave Macmillan
Published: 04 Jun 2004

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Delivering Knock Your Socks Off Service Delivering Knock Your Socks Off Service by Performance Research Associates

Delivering Knock Your Socks Off Service

by Performance Research Associates


ISBN 13: 9780814473658

Format: Paperback (192 pages)
Publisher: Amacom
Published: 01 Oct 2006

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The Seven Myths of Customer Management: How to be Customer-driven without Being Customer-led The Seven Myths of Customer Management: How to be Customer-driven without Being Customer-led by John Abram, Paul Hawkes

The Seven Myths of Customer Management: How to be Customer-driven without Being Customer-led

by John Abram, Paul Hawkes


ISBN 13: 9780470858806

Format: Illustrated (236 pages)
Publisher: John Wiley & Sons
Published: 24 Jul 2003

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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center by Keith Dawson

Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center

by Keith Dawson


ISBN 13: 9781578200474

Format: Paperback (325 pages)
Publisher: R & D
Published: Dec 1999
Other Format: Paperback

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The Thank You Economy The Thank You Economy by Gary Vaynerchuk

The Thank You Economy

by Gary Vaynerchuk


ISBN 13: 9780061914188

Format: Hardcover (256 pages)
Publisher: Collins Business
Published: 01 Mar 2011

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The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company (Norddstrom Way) The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company (Norddstrom Way) by Robert Spector,Patrick D. McCarthy

The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company (Norddstrom Way)

by Robert Spector,Patrick D. McCarthy


ISBN 13: 9780471354864

Format: Hardcover (244 pages)
Publisher: John Wiley & Sons
Published: 16 Dec 1999
Other Format: Hardcover

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