Buy Used and New Customer Services Books

The Ultimate Question: Driving Good Profits and True Growth

by Fred Reichheld

ISBN 13: 9781591397830

Format: Hardcover (224 pages)
Publisher: Harvard Business Review Press
Published: 01 Mar 2006

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Rapid Result Referrals: Practical Tips and Ideas to Increase Your Sales (Knowledge Nugget Guides)

by Roy Sheppard

ISBN 13: 9781901534047

Format: Paperback (160 pages)
Publisher: Centre Publishing
Published: 11 Jun 2001

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The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

by James L. Heskett,W. Earl Sasser,Joe Wheeler

ISBN 13: 9781422110232

Format: Illustrated (240 pages)
Publisher: Harvard Business Review Press
Published: 01 Dec 2008

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Hug Your Customers: Love the Results

by Jack Mitchell

ISBN 13: 9780141015224

Format: Paperback (304 pages)
Publisher: Penguin
Published: 04 Mar 2004

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Chief Customer Officer. Getting Past Lip Service to Passionate Action

by Jeanne Bliss

ISBN 13: 9780787980948

Format: Hardcover (320 pages)
Publisher: Jossey Bass
Published: 21 Apr 2006

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Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces

by Sandra Vandermerwe

ISBN 13: 9781861563071

Format: Illustrated (314 pages)
Publisher: JW
Published: 30 Sep 2001
Other Format: Hardcover

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The Behavioral Advantage - What the Smartest, Most Successful Companies

by Bacon

ISBN 13: 9780814472255

Format: Hardcover (320 pages)
Publisher: Amacom
Published: 01 May 2004

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Relationship Marketing for Competitive Advantage: Winning and Keeping Customers (Management readers)

by Martin Christopher, Adrian Payne

ISBN 13: 9780750620208

Format: Hardcover (304 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 04 Sep 1995

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Understanding and Managing Customers

by Isabel Doole,Peter Lancaster,Robin Lowe

ISBN 13: 9780273685623

Format: Illustrated (368 pages)
Publisher: Financial Times/ Prentice Hall
Published: 05 Oct 2004

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Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing

by Frederick Newell

ISBN 13: 9780071357753

Format: Hardcover (288 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Mar 2000

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Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development)

by Evert Gummesson

ISBN 13: 9780750644631

Format: Paperback (281 pages)
Publisher: A Butterworth-Heinemann Title
Published: 05 May 1999

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Meeting Customer Needs (CMI Open Learning Programme)

by Ian Smith

ISBN 13: 9780750633918

Format: Paperback (208 pages)
Publisher: A Butterworth-Heinemann Title
Published: 02 Jul 1997
Other Format: Paperback

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