Harvard Business Review On Customer Relationship Management
by Harvard Business Review
ISBN 13: 9781578516995
Format: Paperback (208 pages) Publisher: Harvard Business School Press Published: 01 Dec 2001
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100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
by Peter Venison
ISBN 13: 9780595367269
Format: Paperback (172 pages) Publisher: iUniverse Published: 20 Dec 2005
Wow! That's What I Call Service: Stories of Great Customer Service from the Wow! Awards
by Don Williams,Hales
ISBN 13: 9781905823161
Format: Paperback (296 pages) Publisher: Ecademy Press Published: 02 Jul 2007
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
by Fred Wiersema,Michael Treacy
ISBN 13: 9780201407198
Format: Illustrated (210 pages) Publisher: Basic Books Published: 10 Jan 1997 Other Format: Hardcover
Key Account Management: Learning from supplier and customer perspectives (Cim Professional)
by Malcolm McDonald,Beth Rogers
ISBN 13: 9780750632782
Format: Paperback (224 pages) Publisher: Butterworth-Heinemann Published: 05 May 1998
Crowning the Customer: How to Become Customer-driven
by Sen. Feargal Quinn
ISBN 13: 9780862789527
Format: Paperback (160 pages) Publisher: O'Brien Press Ltd Published: 24 Feb 2006
Perfect Customer Care (Perfect S.)
by Ted Johns
ISBN 13: 9780099406211
Format: Paperback (208 pages) Publisher: Random House Business Published: 05 Aug 1999 Other Format: Paperback
Total Customer Service: The Ultimate Weapon
by William H. Davidow,Bro Uttal
ISBN 13: 9780060920098
Format: Paperback (240 pages) Publisher: HarperCollins Published: 07 Aug 1990 Other Format: Hardcover
Dealing with Difficult People (Creating Success, 47)
by Roy Lilley
ISBN 13: 9780749456603
Format: Paperback (160 pages) Publisher: Kogan Page Published: 03 Jan 2010 Other Format: Paperback
Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
by Gerry McGovern
ISBN 13: 9780713677041
Format: Paperback (220 pages) Publisher: A & C Black Publishers Ltd Published: 27 Nov 2006
Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World
by Pete Blackshaw
ISBN 13: 9780385522724
Format: Hardcover (208 pages) Publisher: Broadway Business Published: 08 Jul 2008
Peopletalk: Listening Skills
by Judi James
ISBN 13: 9781858355207
Format: Paperback (120 pages) Publisher: Spiro Press Published: 30 Sep 1997