Buy Used and New Customer Services Books

ROI Selling: Increasing Revenue, Profit, and Customer Loyalty Through the 360 Sales Cycle

by Michael J. Nick, Kurt M. Koenig

ISBN 13: 9780793187997

Format: Hardcover (336 pages)
Publisher: Kaplan Business
Published: 01 Sep 2004

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Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperbacks)

by Sarah Cook

ISBN 13: 9780749437923

Format: Paperback (248 pages)
Publisher: Kogan Page Ltd
Published: 31 May 2002

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Customer Is King: How to Exceed Their Expectations

by Robert Craven

ISBN 13: 9780753509685

Format: Paperback (240 pages)
Publisher: Virgin Books
Published: 10 Feb 2005

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Perfect Customer Care (Perfect S.)

by Ted Johns

ISBN 13: 9781844131532

Format: Paperback (224 pages)
Publisher: Random House Business
Published: 07 Aug 2003
Other Format: Paperback

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Customer Relationship Management: A Strategic Imperative in the World of E-business (Pricewaterhouse Coopers)

by Stanley A. Brown

ISBN 13: 9780471644095

Format: Hardcover (345 pages)
Publisher: John Wiley & Sons
Published: 14 Jun 2000

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Customer-Driven Company: Moving from Talk to Action

by R. C. Whiteley

ISBN 13: 9780201608137

Format: Paperback (322 pages)
Publisher: Basic Books
Published: 31 Mar 1993
Other Format: Hardcover, Paperback

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Relationship Marketing: Text and Cases (CIM Professional Development S.)

by Helen Peck,Martin Christopher,Moira Clark,Adrian Payne

ISBN 13: 9780750636261

Format: Hardcover (524 pages)
Publisher: Routledge
Published: 13 May 1999

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The Ultimate Question: Driving Good Profits and True Growth

by Fred Reichheld

ISBN 13: 9781591397830

Format: Hardcover (224 pages)
Publisher: Harvard Business Review Press
Published: 01 Mar 2006

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Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces

by Sandra Vandermerwe

ISBN 13: 9781861563071

Format: Illustrated (314 pages)
Publisher: JW
Published: 30 Sep 2001
Other Format: Hardcover

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The Behavioral Advantage - What the Smartest, Most Successful Companies

by Bacon

ISBN 13: 9780814472255

Format: Hardcover (320 pages)
Publisher: Amacom
Published: 01 May 2004

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Relationship Marketing for Competitive Advantage: Winning and Keeping Customers (Management readers)

by Martin Christopher, Adrian Payne

ISBN 13: 9780750620208

Format: Hardcover (304 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 04 Sep 1995

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The Eleventh Commandment: Transforming to "Own" Customers

by Sandra Vandermerwe

ISBN 13: 9780471958239

Format: Hardcover (262 pages)
Publisher: Wiley
Published: 05 Jun 1996

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