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Customer Service Training 101: Quick and Easy Techniques That Get Great Results

by Renee Evenson

ISBN 13: 9780814416419

Format: Paperback (224 pages)
Publisher: Amacom
Published: 30 Oct 2010
Other Format: Paperback

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The Trusted Advisor

by David H. Maister,Robert Galford,Charles Green

ISBN 13: 9780743207768

Format: Paperback (256 pages)
Publisher: Simon & Schuster UK
Published: 02 Jan 2002

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Wow! That's What I Call Service: Stories of Great Customer Service from the Wow! Awards

by Don Williams,Hales

ISBN 13: 9781905823161

Format: Paperback (296 pages)
Publisher: Ecademy Press
Published: 02 Jul 2007

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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)

by Robert Bacal

ISBN 13: 9780071444538

Format: Paperback (240 pages)
Publisher: McGraw-Hill Education
Published: 16 Feb 2005

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Unleashing Excellence: The Complete Guide to Ultimate Customer Service

by Dennis Snow,Teri Yanovitch

ISBN 13: 9781932021066

Format: Hardcover (260 pages)
Publisher: InSync Communications,US
Published: 01 Sep 2003
Other Format: Illustrated

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Sales Team Management in a Week

by Andrea Newton

ISBN 13: 9780340857953

Format: Paperback (96 pages)
Publisher: Hodder Arnold H&S
Published: 29 Nov 2002

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Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

by Daniel T. Jones, James P. Womack

ISBN 13: 9780743275958

Format: Hardcover (368 pages)
Publisher: Simon & Schuster
Published: 03 Oct 2005
Other Format: Paperback

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Principles of Services Marketing

by Adrian Palmer

ISBN 13: 9780077094348

Format: Paperback (340 pages)
Publisher: McGraw-Hill Publishing Co.
Published: May 1998
Other Format: Paperback

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Working with Difficult People

by Muriel Solomon

ISBN 13: 9780139573903

Format: Paperback (296 pages)
Publisher: Prentice Hall
Published: 01 Mar 1990

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The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service

by David Freemantle

ISBN 13: 9781857883473

Format: Paperback (126 pages)
Publisher: Nicholas Brealey Publishing
Published: 23 Sep 2004

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It's All About Customers!: The Perfect Way to Grow Your Customers Through Marketing, Sales and Service

by John Fraser-Robinson, Pip Mosscrop

ISBN 13: 9780749430733

Format: Paperback (256 pages)
Publisher: Kogan Page Ltd
Published: 01 Oct 1999

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Business of Service Management: (The Lean Communications Provider) Managing Profitably in the Global Communications Market

by Keith Willets,Elizabeth B. Adams

ISBN 13: 9780070703063

Format: Paperback (252 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Jun 1996

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