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Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing

by Frederick Newell

ISBN 13: 9780071357753

Format: Hardcover (288 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Mar 2000

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Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development)

by Evert Gummesson

ISBN 13: 9780750644631

Format: Paperback (281 pages)
Publisher: A Butterworth-Heinemann Title
Published: 05 May 1999

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Grocery Revolution: The New Focus on the Consumer

by Barbara E. Kahn, Leigh M. McAlister

ISBN 13: 9780673998804

Format: Paperback (250 pages)
Publisher: Prentice Hall
Published: 22 Jan 1997

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Creating New Clients: Marketing and Selling Professional Services

by Kevin Walker,etc.,Cliff Ferguson,Paul Denvir

ISBN 13: 9780304704262

Format: Paperback (208 pages)
Publisher: Cengage Learning EMEA
Published: 03 Sep 1998
Other Format: Paperback

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Fish

by Stephen C. Lundin,Harry Paul,John Christensen

ISBN 13: 9780786866021

Format: Hardcover (112 pages)
Publisher: Hyperion
Published: 31 Dec 1998
Other Format: Hardcover, Paperback

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Why Should Anyone Buy from You?: Earn Customer Trust to Drive Business Success (Financial Times Series)

by Justin Basini

ISBN 13: 9780273745518

Format: Paperback (224 pages)
Publisher: Financial Times/ Prentice Hall
Published: 11 Aug 2011

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CRM Project Management: Building Realistic Expectations and Managing Risk

by Michael Gentle

ISBN 13: 9780749438982

Format: Paperback (240 pages)
Publisher: Kogan Page
Published: 03 Oct 2002

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Raving Fans : A Revolutionary Approach to Customer Service

by Sheldon Bowles,Kenneth Blanchard

ISBN 13: 9780006530695

Format: Paperback (160 pages)
Publisher: Harper
Published: 01 Sep 2011

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Waiter Rant

by The Waiter

ISBN 13: 9781848540187

Format: Paperback (320 pages)
Publisher: John Murray
Published: 06 Aug 2009
Other Format: Paperback

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Sense and Respond: The Journey to Customer Purpose

by Susan Barlow,Stephen Parry,Mike Faulkner

ISBN 13: 9781403945730

Format: Illustrated (226 pages)
Publisher: AIAA
Published: 31 May 2005

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The Lean Toolbox for Service Systems

by John Bicheno

ISBN 13: 9780954124441

Format: Paperback (304 pages)
Publisher: Picsie Books
Published: 10 Jan 2008

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Building Great Customer Experiences (Beyond Philosophy)

by Colin Shaw,John Ivens

ISBN 13: 9781403939494

Format: Illustrated (240 pages)
Publisher: Palgrave Macmillan
Published: 17 Sep 2004
Other Format: Illustrated

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