Buy Used and New Customer Services Books

Customer Is King: How to Exceed Their Expectations

by Robert Craven

ISBN 13: 9780753509685

Format: Paperback (240 pages)
Publisher: Virgin Books
Published: 10 Feb 2005

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Perfect Customer Care (Perfect S.)

by Ted Johns

ISBN 13: 9781844131532

Format: Paperback (224 pages)
Publisher: Random House Business
Published: 07 Aug 2003
Other Format: Paperback

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Bestsellers cluster sheet: Dealing with the Customer from Hell: 2

by Shaun Belding

ISBN 13: 9780749444518

Format: Paperback (160 pages)
Publisher: Kogan Page
Published: 03 Aug 2005

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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage

by David Freemantle

ISBN 13: 9781857882018

Format: Hardcover (256 pages)
Publisher: Nicholas Brealey Publishing
Published: 15 Sep 1998
Other Format: Paperback

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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

by Thomas Teal

ISBN 13: 9780875844480

Format: Hardcover (333 pages)
Publisher: Harvard Business Review Press
Published: 01 Feb 1996
Other Format: Paperback

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The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions

by Madeline Bodin

ISBN 13: 9781578200955

Format: Paperback (232 pages)
Publisher: Crc Press
Published: 03 Jan 2002

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ROI Selling: Increasing Revenue, Profit, and Customer Loyalty Through the 360 Sales Cycle

by Michael J. Nick, Kurt M. Koenig

ISBN 13: 9780793187997

Format: Hardcover (336 pages)
Publisher: Kaplan Business
Published: 01 Sep 2004

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Customer-Driven Company: Moving from Talk to Action

by R. C. Whiteley

ISBN 13: 9780201608137

Format: Paperback (322 pages)
Publisher: Basic Books
Published: 31 Mar 1993
Other Format: Hardcover, Paperback

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Relationship Marketing: Text and Cases (CIM Professional Development S.)

by Helen Peck,Martin Christopher,Moira Clark,Adrian Payne

ISBN 13: 9780750636261

Format: Hardcover (524 pages)
Publisher: Routledge
Published: 13 May 1999

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The Ultimate Question: Driving Good Profits and True Growth

by Fred Reichheld

ISBN 13: 9781591397830

Format: Hardcover (224 pages)
Publisher: Harvard Business Review Press
Published: 01 Mar 2006

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Rapid Result Referrals: Practical Tips and Ideas to Increase Your Sales (Knowledge Nugget Guides)

by Roy Sheppard

ISBN 13: 9781901534047

Format: Paperback (160 pages)
Publisher: Centre Publishing
Published: 11 Jun 2001

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Hug Your Customers: Love the Results

by Jack Mitchell

ISBN 13: 9780141015224

Format: Paperback (304 pages)
Publisher: Penguin
Published: 04 Mar 2004

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