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Showing 181 to 192 of 527 results
Delivering Quality Service: Balancing Customer Perceptions and Expectations Delivering Quality Service: Balancing Customer Perceptions and Expectations by A. Parasuraman, Valarie A. Zeithami, Leonard L. Barry

Delivering Quality Service: Balancing Customer Perceptions and Expectations

by A. Parasuraman, Valarie A. Zeithami, Leonard L. Barry


ISBN 13: 9780029357019

Format: Hardcover (226 pages)
Publisher: The Free Press
Published: 19 Mar 1990

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Customer Relationship Management (Sixty Minute Success Skills S.) Customer Relationship Management (Sixty Minute Success Skills S.) by John Fraser-Robinson

Customer Relationship Management (Sixty Minute Success Skills S.)

by John Fraser-Robinson


ISBN 13: 9781901306279

Format: Paperback (64 pages)
Publisher: David Grant Publishing
Published: 16 Oct 1999

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Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life by Chris Daffy

Once a Customer, Always a Customer: How to Deliver Customer Service That Creates Customers for Life

by Chris Daffy


ISBN 13: 9781860761645

Format: Paperback (304 pages)
Publisher: Oak Tree Press
Published: 18 Mar 2011
Other Format: Paperback

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Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development) Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development) by Evert Gummesson

Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development)

by Evert Gummesson


ISBN 13: 9780750644631

Format: Paperback (281 pages)
Publisher: A Butterworth-Heinemann Title
Published: 05 May 1999

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Chief Customer Officer. Getting Past Lip Service to Passionate Action Chief Customer Officer. Getting Past Lip Service to Passionate Action by Jeanne Bliss

Chief Customer Officer. Getting Past Lip Service to Passionate Action

by Jeanne Bliss


ISBN 13: 9780787980948

Format: Hardcover (320 pages)
Publisher: Jossey Bass
Published: 21 Apr 2006

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Citizen Marketers: When People are the Message Citizen Marketers: When People are the Message by Ben McConnell, Jackie Huba

Citizen Marketers: When People are the Message

by Ben McConnell, Jackie Huba


ISBN 13: 9781419596063

Format: Hardcover (224 pages)
Publisher: Kaplan Business
Published: 01 Dec 2006

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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care) Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care) by N/A

Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

by N/A


ISBN 13: 9780749450663

Format: Paperback (256 pages)
Publisher: Kogan Page
Published: 03 Jan 2008

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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Pro: Managing the ... of Mouth, Build Loyalty, and Maximize Profits Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Pro: Managing the ... of Mouth, Build Loyalty, and Maximize Profits by N/A

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Pro: Managing the ... of Mouth, Build Loyalty, and Maximize Profits

by N/A


ISBN 13: 9780814413333

Format: Hardcover (272 pages)
Publisher: Amacom
Published: 01 May 2009

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Loyalty Rules!: How Leaders Build Lasting Relationships Loyalty Rules!: How Leaders Build Lasting Relationships by N/A

Loyalty Rules!: How Leaders Build Lasting Relationships

by N/A


ISBN 13: 9781578512058

Format: Hardcover (304 pages)
Publisher: Harvard Business School Press
Published: 01 Aug 2001
Other Format: Paperback

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The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service by Ed Horrell

The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service

by Ed Horrell


ISBN 13: 9780814473078

Format: Hardcover (208 pages)
Publisher: Amacom
Published: 01 Aug 2006

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Successful Global Account Management: Key Strategies and Tools for Managing Global Customers Successful Global Account Management: Key Strategies and Tools for Managing Global Customers by Nick Speare, Kevin Wilson

Successful Global Account Management: Key Strategies and Tools for Managing Global Customers

by Nick Speare, Kevin Wilson


ISBN 13: 9780749436049

Format: Illustrated (264 pages)
Publisher: Kogan Page
Published: 08 Nov 2001

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Breaking Through: Implementing Customer Focus in Enterprises (Bloomberg Professional Library) Breaking Through: Implementing Customer Focus in Enterprises (Bloomberg Professional Library) by S. Vandermerwe

Breaking Through: Implementing Customer Focus in Enterprises (Bloomberg Professional Library)

by S. Vandermerwe


ISBN 13: 9781403935038

Format: Hardcover (224 pages)
Publisher: Palgrave Macmillan
Published: 04 Jun 2004

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