Perfect Customer Care (Perfect S.)
by Ted Johns
ISBN 13: 9781844131532
Format: Paperback (224 pages) Publisher: Random House Business Published: 07 Aug 2003 Other Format: Paperback
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
by Thomas Teal
ISBN 13: 9780875844480
Format: Hardcover (333 pages) Publisher: Harvard Business Review Press Published: 01 Feb 1996
The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions
by Madeline Bodin
ISBN 13: 9781578200955
Format: Paperback (232 pages) Publisher: Crc Press Published: 03 Jan 2002
Adaptive Coaching: The Art and Practice of a Client-Centered Approach to Performance Improvement
by Karen I. Spear,Terry R. Bacon
ISBN 13: 9780891061878
Format: Hardcover (328 pages) Publisher: Davies-Black Published: 31 Oct 2003
Rapid Result Referrals: Practical Tips and Ideas to Increase Your Sales (Knowledge Nugget Guides)
by Roy Sheppard
ISBN 13: 9781901534047
Format: Paperback (160 pages) Publisher: Centre Publishing Published: 11 Jun 2001
ROI Selling: Increasing Revenue, Profit, and Customer Loyalty Through the 360 Sales Cycle
by Michael J. Nick, Kurt M. Koenig
ISBN 13: 9780793187997
Format: Hardcover (336 pages) Publisher: Kaplan Business Published: 01 Sep 2004
Customer Relationship Management: A Strategic Imperative in the World of E-business (Pricewaterhouse Coopers)
by Stanley A. Brown
ISBN 13: 9780471644095
Format: Hardcover (345 pages) Publisher: John Wiley & Sons Published: 14 Jun 2000
Customer-Driven Company: Moving from Talk to Action
by R. C. Whiteley
ISBN 13: 9780201608137
Format: Paperback (322 pages) Publisher: Basic Books Published: 31 Mar 1993 Other Format: Hardcover, Paperback
Relationship Marketing: Text and Cases (CIM Professional Development S.)
by Helen Peck,Martin Christopher,Moira Clark,Adrian Payne
ISBN 13: 9780750636261
Format: Hardcover (524 pages) Publisher: Routledge Published: 13 May 1999
The Ultimate Question: Driving Good Profits and True Growth
by Fred Reichheld
ISBN 13: 9781591397830
Format: Hardcover (224 pages) Publisher: Harvard Business Review Press Published: 01 Mar 2006
Hug Your Customers: Love the Results
by Jack Mitchell
ISBN 13: 9780141015224
Format: Paperback (304 pages) Publisher: Penguin Published: 04 Mar 2004
Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces
by Sandra Vandermerwe
ISBN 13: 9781861563071
Format: Illustrated (314 pages) Publisher: JW Published: 30 Sep 2001 Other Format: Hardcover