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Fabled Service: Ordinary acts, extraordinary outcomes (Warren Bennis Executive Briefing Series) Fabled Service: Ordinary acts, extraordinary outcomes (Warren Bennis Executive Briefing Series) by Betsy Sanders

Fabled Service: Ordinary acts, extraordinary outcomes (Warren Bennis Executive Briefing Series)

by Betsy Sanders


ISBN 13: 9780787909383

Format: Illustrated (146 pages)
Publisher: Jossey-Bass
Published: 03 Jul 1997

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12 Steps to Success Through Service 12 Steps to Success Through Service by Barrie Hopson,Mike Scally

12 Steps to Success Through Service

by Barrie Hopson,Mike Scally


ISBN 13: 9781852523404

Format: Paperback (180 pages)
Publisher: Management Books 2000 Ltd
Published: Jan 2000
Other Format: Unknown Binding

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Lifebelt: The Definitive Guide to Managing Customer Retention Lifebelt: The Definitive Guide to Managing Customer Retention by Murphy

Lifebelt: The Definitive Guide to Managing Customer Retention

by Murphy


ISBN 13: 9780471498186

Format: Illustrated (306 pages)
Publisher: John Wiley & Sons
Published: 16 Jan 2001

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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Kristin J. Anderson,Ron Zemke,John Bush

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

by Kristin J. Anderson,Ron Zemke,John Bush


ISBN 13: 9780814479704

Format: Paperback (136 pages)
Publisher: Amacom
Published: 01 Nov 1997
Other Format: Paperback

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Making the Customer Connection: How to Really Know Your Customers and Meet Their Needs (IM) Making the Customer Connection: How to Really Know Your Customers and Meet Their Needs (IM) by Steve Morris, Graham Willcocks, Graham Wilcox

Making the Customer Connection: How to Really Know Your Customers and Meet Their Needs (IM)

by Steve Morris, Graham Willcocks, Graham Wilcox


ISBN 13: 9780273616856

Format: Paperback (192 pages)
Publisher: Financial Times Prentice Hall
Published: 03 Jan 1996

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Bold: How to be Brave in Business and Win Bold: How to be Brave in Business and Win by Shaun Smith,Andy Milligan

Bold: How to be Brave in Business and Win

by Shaun Smith,Andy Milligan


ISBN 13: 9780749463441

Format: Paperback (336 pages)
Publisher: Kogan Page
Published: 03 Apr 2011

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Raving Fans: A Revolutionary Approach to Customer Service Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard,Sheldon Bowles

Raving Fans: A Revolutionary Approach to Customer Service

by Ken Blanchard,Sheldon Bowles


ISBN 13: 9780688123161

Format: Hardcover (138 pages)
Publisher: Jossey Bass
Published: 01 Jan 1996

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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World by Pete Blackshaw

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World

by Pete Blackshaw


ISBN 13: 9780385522724

Format: Hardcover (208 pages)
Publisher: Broadway Business
Published: 08 Jul 2008

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Customer Experience: Future Trends and Insights Customer Experience: Future Trends and Insights by Colin Shaw,Qaalfa Dibeehi,Steven Walden

Customer Experience: Future Trends and Insights

by Colin Shaw,Qaalfa Dibeehi,Steven Walden


ISBN 13: 9780230247819

Format: Hardcover (256 pages)
Publisher: Palgrave Macmillan
Published: 10 Sep 2010

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A Complaint is a Gift: Using Customer Feedback as a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong A Complaint is a Gift: Using Customer Feedback as a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong by Barlow

A Complaint is a Gift: Using Customer Feedback as a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong

by Barlow


ISBN 13: 9781881052814

Format: Paperback (222 pages)
Publisher: Berrett-Koehler
Published: 01 Feb 1996

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Crowning the Customer: How to Become Customer-Driven Crowning the Customer: How to Become Customer-Driven by Senator Feargal Quinn

Crowning the Customer: How to Become Customer-Driven

by Senator Feargal Quinn


ISBN 13: 9780862787639

Format: Paperback (160 pages)
Publisher: O'Brien Press Ltd
Published: 04 Feb 2002
Other Format: Paperback

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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) by Robert Bacal

Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)

by Robert Bacal


ISBN 13: 9780071444538

Format: Paperback (240 pages)
Publisher: McGraw-Hill Education
Published: 16 Feb 2005

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