Buy Used and New Customer Services Books

The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

by Fred Wiersema,Michael Treacy

ISBN 13: 9780201407198

Format: Illustrated (210 pages)
Publisher: Basic Books
Published: 10 Jan 1997
Other Format: Hardcover, Paperback

Save for later

Mastering Customer Relations (Master Series (Business))

by Roger Cartwright

ISBN 13: 9780333801598

Format: Paperback (252 pages)
Publisher: Palgrave
Published: 05 May 2000

Save for later

Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It

by Grant Leboff

ISBN 13: 9780749460501

Format: Paperback (240 pages)
Publisher: Kogan Page
Published: 03 Jan 2011

Save for later

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World

by Pete Blackshaw

ISBN 13: 9780385522724

Format: Hardcover (208 pages)
Publisher: Broadway Business
Published: 08 Jul 2008

Save for later

Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System: 10 (J-B-UMBS Series)

by Matthew D. Johnson,Anders Gustafsson

ISBN 13: 9780787953102

Format: Illustrated (240 pages)
Publisher: Jossey-Bass
Published: 18 Jul 2000

Save for later

Customer Satisfaction: The Customer Experience Through the Customer's Eyes

by Nigel Hill,Greg Roche & Rachel Allen

ISBN 13: 9780955416118

Format: Paperback (314 pages)
Publisher: Cogent Publishing
Published: 01 Aug 2007

Save for later

Raving Fans: A Revolutionary Approach to Customer Service

by Ken Blanchard,Sheldon Bowles

ISBN 13: 9780688123161

Format: Hardcover (138 pages)
Publisher: Jossey Bass
Published: 01 Jan 1996

Save for later

Bold: How to be Brave in Business and Win

by Shaun Smith,Andy Milligan

ISBN 13: 9780749463441

Format: Paperback (336 pages)
Publisher: Kogan Page
Published: 03 Apr 2011

Save for later

Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)

by Robert Bacal

ISBN 13: 9780071444538

Format: Paperback (240 pages)
Publisher: McGraw-Hill Education
Published: 16 Feb 2005

Save for later

Wow! That's What I Call Service: Stories of Great Customer Service from the Wow! Awards

by Don Williams,Hales

ISBN 13: 9781905823161

Format: Paperback (296 pages)
Publisher: Ecademy Press
Published: 02 Jul 2007

Save for later

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

by Renee Evenson

ISBN 13: 9780814416419

Format: Paperback (224 pages)
Publisher: Amacom
Published: 30 Oct 2010
Other Format: Paperback

Save for later

Customer Is King: How to Exceed Their Expectations

by Robert Craven

ISBN 13: 9780753509685

Format: Paperback (240 pages)
Publisher: Virgin Books
Published: 10 Feb 2005

Save for later