12 Steps to Success Through Service
by Barrie Hopson,Mike Scally
ISBN 13: 9781852523404
Format: Paperback (180 pages) Publisher: Management Books 2000 Ltd Published: Jan 2000 Other Format: Paperback, Unknown Binding
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Customers That Count: How to Build Living Relationships with Your Most Valuable Customers (Financial Times Series)
by Tony. Cram
ISBN 13: 9780273654315
Format: Hardcover (256 pages) Publisher: Financial Times/ Prentice Hall Published: 31 May 2001
Building Brands Directly: Creating Business Value from Customer Relationships
by Stewart (Trainer and Lecturer Pearson,JR. Fre Pearson,Jr. Fre Pearson
ISBN 13: 9780333639078
Format: Hardcover (448 pages) Publisher: Palgrave Macmillan Ltd Published: 05 Feb 1996
The Relationship Advantage: Become a Trusted Advisor and Create Clients for Life
by Tom Stevenson, Sam Barcus
ISBN 13: 9780793170265
Format: Hardcover (272 pages) Publisher: Kaplan Business Published: 01 Oct 2003
The Customer Comes Second: And Other Secrets of Exceptional Service
by H. Rosenbluth
ISBN 13: 9780688132460
Format: Paperback (240 pages) Publisher: William Morrow Published: 14 Apr 1994 Other Format: Hardcover
CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (CONSUMER APPL & HARDWARE - OMG)
by Paul Greenberg
ISBN 13: 9780071590457
Format: Hardcover (688 pages) Publisher: McGraw Hill Published: 16 Oct 2009
The Invisible Continent: Four Strategic Imperatives of the New Economy
by Kenichi Ohmae
ISBN 13: 9781857882940
Format: Paperback (288 pages) Publisher: Nicholas Brealey Publishing Published: 10 May 2001
Human Sigma: Managing the Employee-customer Encounter
by John H. Fleming,Jim Asplund
ISBN 13: 9781595620163
Format: Hardcover (320 pages) Publisher: Gallup Press Published: 28 Oct 2007
101 Ways to Grow Your Business
by Hugh Williams
ISBN 13: 9781905261475
Format: Paperback (128 pages) Publisher: Lawpack Publishing Ltd Published: 26 Feb 2007
Inspire: How to Keep Your Customers When Your Competitors Can't (Financial Times Series)
by Jim Champy
ISBN 13: 9780273727569
Format: Paperback (176 pages) Publisher: Financial Times/ Prentice Hall Published: 02 Jul 2009
Building Great Customer Experiences (Beyond Philosophy)
by Colin Shaw,John Ivens
ISBN 13: 9781403939494
Format: Illustrated (240 pages) Publisher: Palgrave Macmillan Published: 17 Sep 2004 Other Format: Illustrated
How to Win Customers: Using Customer Service for a Competitive Edge
by Jacques Horovitz
ISBN 13: 9780273032885
Format: Paperback (144 pages) Publisher: Financial Times Prentice Hall Published: 29 May 1990