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Customer Relationship Management

by Francis Buttle

ISBN 13: 9780750655026

Format: Paperback (384 pages)
Publisher: A Butterworth-Heinemann Title
Published: 12 Nov 2003

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Customer Service Workbook + FREE CD ROM (Business Enterprise)

by Neville Lake, Kristen Hickey

ISBN 13: 9780749437893

Format: Paperback (223 pages)
Publisher: Kogan Page
Published: 03 Oct 2002

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Consuming Behaviour

by John Desmond

ISBN 13: 9780333949924

Format: Paperback (452 pages)
Publisher: Palgrave
Published: 14 Aug 2002

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Transform: How Leading Companies are Winning with Disruptive Social Technology

by Christopher Morace,Sara Gaviser Leslie

ISBN 13: 9780071826594

Format: Illustrated (256 pages)
Publisher: McGraw-Hill Education
Published: 16 Nov 2013

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S/NVQ Level 3 Customer Service (NVQ Customer Service)

by Ms Sally Bradley,Ms Lesley Hebron,Mr Allan Woods

ISBN 13: 9780435452278

Format: Paperback (384 pages)
Publisher: Heinemann
Published: 05 Sep 2001

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Managing the Customer Experience: Turning Customers into Advocates

by Mr Shaun Smith,Joe Wheeler

ISBN 13: 9780273661955

Format: Paperback (272 pages)
Publisher: Financial Times/ Prentice Hall
Published: 04 Sep 2002

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Creating a Company for Customers: How to Build and Lead a Market Driven Organisation (Financial Times Series)

by Prof Malcolm Mcdonald, Prof Martin Christopher, Dr Simon Knox, Prof Adrian Payne

ISBN 13: 9780273642497

Format: Hardcover (256 pages)
Publisher: Financial Times/ Prentice Hall
Published: 13 Dec 2000

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One to One Fieldbook: A Complete Toolkit for Implementing Tool Marketing

by Don Peppers, Martha Rogers

ISBN 13: 9780385493697

Format: Paperback (432 pages)
Publisher: Bantam Doubleday Dell Publishing Group
Published: 01 Feb 1999
Other Format: Paperback

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The Mind of the Customer: How the World's Leading Sales Forces Accelerate Their Customers' Success (MARKETING/SALES/ADV & PROMO)

by Richard Hodge,Lou Schachter

ISBN 13: 9780071470278

Format: Illustrated (272 pages)
Publisher: McGraw-Hill Education
Published: 01 Mar 2006

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Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

by Daniel T. Jones, James P. Womack

ISBN 13: 9780743275958

Format: Hardcover (368 pages)
Publisher: Simon & Schuster
Published: 03 Oct 2005
Other Format: Paperback

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Simply Better: Winning and Keeping Customers by Delivering What Matters Most

by Patrick Barwise,Sean Meehan

ISBN 13: 9780875843988

Format: Illustrated (216 pages)
Publisher: Harvard Business Review Press
Published: 12 Aug 2004

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Cisco QOS: Exam Certification Guide

by Wendell Odom, Michael J. Cavanaugh

ISBN 13: 9781587201240

Format: Hardcover (768 pages)
Publisher: Cisco Press
Published: 18 Nov 2004

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