Buy Used and New Customer Services Books

CUSTOMER RELATIONSHIP MANAGEMENT

by Iod; IOD Staff

ISBN 13: 9780749432959

Format: Paperback (80 pages)
Publisher: Kogan Page
Published: 24 Nov 1999

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Successful Help Desk Management in a Week (Successful Business in a Week)

by Jacqueline Chapman

ISBN 13: 9780340781746

Format: Paperback (96 pages)
Publisher: Hodder & Stoughton Ltd
Published: 25 Aug 2000

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Beyond the Familiar: Long-Term Growth Through Customer Focus and Innovation

by Patrick Barwise,Sean Meehan

ISBN 13: 9780470976319

Format: Hardcover (184 pages)
Publisher: John Wiley & Sons
Published: 11 Mar 2011

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Horizontal Management: Beyond Total Customer Satisfaction

by D.Keith Denton

ISBN 13: 9780669269369

Format: Hardcover (211 pages)
Publisher: New Lexington Press
Published: 28 Jan 1991

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Customers are People: The Human Touch

by John McKean

ISBN 13: 9780470848890

Format: Hardcover (352 pages)
Publisher: John Wiley & Sons
Published: 29 Oct 2002

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Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (& Employee) Experience

by Shep Hyken

ISBN 13: 9781608321063

Format: Hardcover (224 pages)
Publisher: Greenleaf Book Group LLC
Published: 01 Apr 2011

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Living Supply Chains: How to Mobilize the Enterprise Around Delivering What Your Customers Want (Financial Times Series)

by John Gattorna

ISBN 13: 9780273706144

Format: Hardcover (352 pages)
Publisher: Financial Times/ Prentice Hall
Published: 18 May 2006

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The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World

by Fred Reichheld, Rob Markey

ISBN 13: 9781422173350

Format: Hardcover (304 pages)
Publisher: Harvard Business School Press
Published: 01 Sep 2011

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The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

by Joseph Michelli

ISBN 13: 9780071749589

Format: Hardcover (256 pages)
Publisher: Schaum's Outlines
Published: 10 Oct 2011

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Consuming Behaviour

by John Desmond

ISBN 13: 9780333949924

Format: Paperback (452 pages)
Publisher: Palgrave
Published: 14 Aug 2002

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Transform: How Leading Companies are Winning with Disruptive Social Technology

by Christopher Morace,Sara Gaviser Leslie

ISBN 13: 9780071826594

Format: Illustrated (256 pages)
Publisher: McGraw-Hill Education
Published: 16 Nov 2013

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What Clients Love: A Field Guide to Growing Your Business: A Field Guide to Growning Your Business

by Harry Beckwith

ISBN 13: 9780446527552

Format: Hardcover (320 pages)
Publisher: Business Plus Imports
Published: 03 Jul 2003

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