Quality Customer Service for Front Line Staff (Better Management Skills)
by William B. Martin
ISBN 13: 9780749412470
Format: Paperback (96 pages) Publisher: Kogan Page Ltd Published: 30 Mar 1994
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
by Jack Mitchell
ISBN 13: 9781401300340
Format: Hardcover (304 pages) Publisher: Hachette USA Published: 11 Jun 2003
The Future of Competition: Co-Creating Unique Value with Customers
by C. K. Prahalad,Venkat Ramaswamy
ISBN 13: 9781578519538
Format: Illustrated (272 pages) Publisher: Harvard Business Review Press Published: 01 Jan 2004
Reorganize for Resilience: Putting Customers at the Center of Your Business
by Ranjay Gulati
ISBN 13: 9781422117217
Format: Hardcover (288 pages) Publisher: Harvard Business Review Press Published: 01 Jan 2010
Waiter Rant
by The Waiter
ISBN 13: 9781848540187
Format: Paperback (320 pages) Publisher: John Murray Published: 06 Aug 2009 Other Format: Paperback
Delivering Quality Service: Balancing Customer Perceptions and Expectations
by A. Parasuraman, Valarie A. Zeithami, Leonard L. Barry
ISBN 13: 9780029357019
Format: Hardcover (226 pages) Publisher: The Free Press Published: 19 Mar 1990
Best Practices: Building Your Business with Arthur Andersen's Global Best Practices
by Robert Hiebeler,etc., Thomas Kelly, Charles Ketteman
ISBN 13: 9780684834535
Format: Hardcover (240 pages) Publisher: Simon & Schuster Ltd Published: 04 May 1998 Other Format: Paperback
Handbook of Key Customer Relationship Management (Financial Times Series)
by Ken Burnett
ISBN 13: 9780273650317
Format: Hardcover (422 pages) Publisher: FT PrenticeHall Published: 13 Dec 2000
Delivering Knock Your Socks Off Service
by Kristin J. Anderson, Ron Zemke
ISBN 13: 9780814477779
Format: Paperback (130 pages) Publisher: Pfeiffer Wiley Published: 28 Oct 1991 Other Format: Paperback
Scoring Points: How Tesco Continues to Win Customer Loyalty
by Terry Hunt
ISBN 13: 9780749447526
Format: Hardcover (304 pages) Publisher: Kogan Page Published: 03 Nov 2006 Other Format: Illustrated
Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity's Shopfloor)
by Paul Harsin, Ray W. Wilson
ISBN 13: 9780527763442
Format: Paperback (168 pages) Publisher: Productivity Press Published: 01 Jan 1998
Customer-driven Marketing: The Perfect Way to Increased Profits Through Marketing, Sales and Service Improvement
by John Fraser-Robinson, Pip Mosscrop, John Frazer-Robinson
ISBN 13: 9780749424183
Format: Hardcover (368 pages) Publisher: Kogan Page Ltd Published: 30 Jul 1997