Buy Used and New Customer Services Books

What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage

by David Freemantle

ISBN 13: 9781857882018

Format: Hardcover (256 pages)
Publisher: Nicholas Brealey Publishing
Published: 15 Sep 1998
Other Format: Paperback

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The Ultimate Question: Driving Good Profits and True Growth

by Fred Reichheld

ISBN 13: 9781591397830

Format: Hardcover (224 pages)
Publisher: Harvard Business Review Press
Published: 01 Mar 2006

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Relationship Marketing: Text and Cases (CIM Professional Development S.)

by Helen Peck,Martin Christopher,Moira Clark,Adrian Payne

ISBN 13: 9780750636261

Format: Hardcover (524 pages)
Publisher: Routledge
Published: 13 May 1999

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The Behavioral Advantage - What the Smartest, Most Successful Companies

by Bacon

ISBN 13: 9780814472255

Format: Hardcover (320 pages)
Publisher: Amacom
Published: 01 May 2004

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Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (How to)

by Sheila Payne

ISBN 13: 9781857034868

Format: Paperback (184 pages)
Publisher: How To Books Ltd
Published: May 1999

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Customer is King: How to Exceed Their Expectations (Virgin business guides)

by Robert Craven

ISBN 13: 9780753506882

Format: Paperback (192 pages)
Publisher: Virgin Books
Published: 04 Jul 2002

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Relationship Marketing: Exploring Relational Strategies in Marketing

by Mr John Egan

ISBN 13: 9780273713197

Format: Paperback (336 pages)
Publisher: Financial Times/ Prentice Hall
Published: 03 Apr 2008

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The Art of Retail Buying: An Insider′s Guide to the Best Practices from the Industry

by Marie–Louise Jacobsen

ISBN 13: 9780470823224

Format: Vinyl Bound (416 pages)
Publisher: John Wiley & Sons
Published: 23 Jan 2009

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Service Level Agreements: Managing Cost and Quality in Service Relationships

by Andrew Hiles

ISBN 13: 9780412542404

Format: Hardcover (126 pages)
Publisher: Thomson Learning
Published: 04 Mar 1993

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All-To-One: The Winning Model for Marketing in the Post Internet Economy

by Steve Luengo-Jones

ISBN 13: 9780077097998

Format: Hardcover (289 pages)
Publisher: McGraw-Hill Education / Australia
Published: 01 Nov 2000

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Competitive Customer Care: A Guide to Keeping Customers

by Merlin Stone, Laurie Young

ISBN 13: 9781855240520

Format: Paperback (352 pages)
Publisher: Croner Publications
Published: Jan 1992

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Sense and Respond: The Journey to Customer Purpose

by Susan Barlow,Stephen Parry,Mike Faulkner

ISBN 13: 9781403945730

Format: Illustrated (226 pages)
Publisher: AIAA
Published: 31 May 2005

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