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Delivering Knock Your Socks Off Service Delivering Knock Your Socks Off Service by Kristin J. Anderson, Ron Zemke

Delivering Knock Your Socks Off Service

by Kristin J. Anderson, Ron Zemke


ISBN 13: 9780814477779

Format: Paperback (130 pages)
Publisher: Pfeiffer Wiley
Published: 28 Oct 1991
Other Format: Paperback

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Scoring Points: How Tesco Continues to Win Customer Loyalty Scoring Points: How Tesco Continues to Win Customer Loyalty by Terry Hunt

Scoring Points: How Tesco Continues to Win Customer Loyalty

by Terry Hunt


ISBN 13: 9780749447526

Format: Hardcover (304 pages)
Publisher: Kogan Page
Published: 03 Nov 2006
Other Format: Illustrated

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Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity's Shopfloor) Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity's Shopfloor) by Paul Harsin, Ray W. Wilson

Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity's Shopfloor)

by Paul Harsin, Ray W. Wilson


ISBN 13: 9780527763442

Format: Paperback (168 pages)
Publisher: Productivity Press
Published: 01 Jan 1998

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Fish Sticks Fish Sticks by Stephen C. Lundin, John Christensen, Harry Paul

Fish Sticks

by Stephen C. Lundin, John Christensen, Harry Paul


ISBN 13: 9780786868162

Format: Hardcover (144 pages)
Publisher: Hyperion Books
Published: Jan 2003
Other Format: Paperback

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Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods by Bob E. Hayes

Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods

by Bob E. Hayes


ISBN 13: 9780873893626

Format: Hardcover (285 pages)
Publisher: McGraw-Hill Inc.,US
Published: Dec 1997

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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results by Jack Mitchell

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

by Jack Mitchell


ISBN 13: 9781401300340

Format: Hardcover (304 pages)
Publisher: Hachette USA
Published: 11 Jun 2003

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The Future of Competition: Co-Creating Unique Value with Customers The Future of Competition: Co-Creating Unique Value with Customers by C. K. Prahalad,Venkat Ramaswamy

The Future of Competition: Co-Creating Unique Value with Customers

by C. K. Prahalad,Venkat Ramaswamy


ISBN 13: 9781578519538

Format: Illustrated (272 pages)
Publisher: Harvard Business Review Press
Published: 01 Jan 2004

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Reorganize for Resilience: Putting Customers at the Center of Your Business Reorganize for Resilience: Putting Customers at the Center of Your Business by Ranjay Gulati

Reorganize for Resilience: Putting Customers at the Center of Your Business

by Ranjay Gulati


ISBN 13: 9781422117217

Format: Hardcover (288 pages)
Publisher: Harvard Business Review Press
Published: 01 Jan 2010

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Customer-driven Marketing: The Perfect Way to Increased Profits Through Marketing, Sales and Service Improvement Customer-driven Marketing: The Perfect Way to Increased Profits Through Marketing, Sales and Service Improvement by John Fraser-Robinson, Pip Mosscrop, John Frazer-Robinson

Customer-driven Marketing: The Perfect Way to Increased Profits Through Marketing, Sales and Service Improvement

by John Fraser-Robinson, Pip Mosscrop, John Frazer-Robinson


ISBN 13: 9780749424183

Format: Hardcover (368 pages)
Publisher: Kogan Page Ltd
Published: 30 Jul 1997

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Batteries Included!: Creating Legendary Service Batteries Included!: Creating Legendary Service by Nigel Barlow

Batteries Included!: Creating Legendary Service

by Nigel Barlow


ISBN 13: 9780712680684

Format: Paperback (288 pages)
Publisher: Random House Business
Published: 01 Jun 2001
Other Format: Hardcover

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The Customer Challenge The Customer Challenge by Tom. Johnson

The Customer Challenge

by Tom. Johnson


ISBN 13: 9780273626336

Format: Hardcover (256 pages)
Publisher: Financial Times/ Prentice Hall
Published: 27 Jun 1997

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