Living Supply Chains: How to Mobilize the Enterprise Around Delivering What Your Customers Want (Financial Times Series)
by John Gattorna
ISBN 13: 9780273706144
Format: Hardcover (352 pages) Publisher: Financial Times/ Prentice Hall Published: 18 May 2006
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The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
by Joseph Michelli
ISBN 13: 9780071749589
Format: Hardcover (256 pages) Publisher: Schaum's Outlines Published: 10 Oct 2011
Consuming Behaviour
by John Desmond
ISBN 13: 9780333949924
Format: Paperback (452 pages) Publisher: Palgrave Published: 14 Aug 2002
Transform: How Leading Companies are Winning with Disruptive Social Technology
by Christopher Morace,Sara Gaviser Leslie
ISBN 13: 9780071826594
Format: Illustrated (256 pages) Publisher: McGraw-Hill Education Published: 16 Nov 2013
S/NVQ Level 3 Customer Service (NVQ Customer Service)
by Ms Sally Bradley,Ms Lesley Hebron,Mr Allan Woods
ISBN 13: 9780435452278
Format: Paperback (384 pages) Publisher: Heinemann Published: 05 Sep 2001
Managing the Customer Experience: Turning Customers into Advocates
by Mr Shaun Smith,Joe Wheeler
ISBN 13: 9780273661955
Format: Paperback (272 pages) Publisher: Financial Times/ Prentice Hall Published: 04 Sep 2002
One to One Fieldbook: A Complete Toolkit for Implementing Tool Marketing
by Don Peppers, Martha Rogers
ISBN 13: 9780385493697
Format: Paperback (432 pages) Publisher: Bantam Doubleday Dell Publishing Group Published: 01 Feb 1999 Other Format: Paperback
Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together
by Fred Wiersema
ISBN 13: 9780002558211
Format: Hardcover (240 pages) Publisher: HarperCollins Business Published: 03 Mar 1997
Essentials of Services Marketing (The Dryden Press series in marketing.)
by K. Douglas Hoffman,John E. G. Bateson
ISBN 13: 9780030152177
Format: Hardcover (576 pages) Publisher: South-Western Published: 08 Mar 1997
The Mind of the Customer: How the World's Leading Sales Forces Accelerate Their Customers' Success (MARKETING/SALES/ADV & PROMO)
by Richard Hodge,Lou Schachter
ISBN 13: 9780071470278
Format: Illustrated (272 pages) Publisher: McGraw-Hill Education Published: 01 Mar 2006
Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
by Daniel T. Jones, James P. Womack
ISBN 13: 9780743275958
Format: Hardcover (368 pages) Publisher: Simon & Schuster Published: 03 Oct 2005 Other Format: Paperback
Simply Better: Winning and Keeping Customers by Delivering What Matters Most
by Patrick Barwise,Sean Meehan
ISBN 13: 9780875843988
Format: Illustrated (216 pages) Publisher: Harvard Business Review Press Published: 12 Aug 2004