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Customer-driven Marketing: The Perfect Way to Increased Profits Through Marketing, Sales and Service Improvement Customer-driven Marketing: The Perfect Way to Increased Profits Through Marketing, Sales and Service Improvement by John Fraser-Robinson, Pip Mosscrop, John Frazer-Robinson

Customer-driven Marketing: The Perfect Way to Increased Profits Through Marketing, Sales and Service Improvement

by John Fraser-Robinson, Pip Mosscrop, John Frazer-Robinson


ISBN 13: 9780749424183

Format: Hardcover (368 pages)
Publisher: Kogan Page Ltd
Published: 30 Jul 1997

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The Customer Challenge The Customer Challenge by Tom. Johnson

The Customer Challenge

by Tom. Johnson


ISBN 13: 9780273626336

Format: Hardcover (256 pages)
Publisher: Financial Times/ Prentice Hall
Published: 27 Jun 1997

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Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together by Fred Wiersema

Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together

by Fred Wiersema


ISBN 13: 9780006388395

Format: Paperback (240 pages)
Publisher: HarperCollins Business
Published: 16 Mar 1998
Other Format: Hardcover

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Services Management: An Integrated Approach Services Management: An Integrated Approach by Mr Bart Van Looy,Roland Van Dierdonck,Paul Gemmel

Services Management: An Integrated Approach

by Mr Bart Van Looy,Roland Van Dierdonck,Paul Gemmel


ISBN 13: 9780273673538

Format: Paperback (560 pages)
Publisher: Financial Times/ Prentice Hall
Published: 17 Jul 2003
Other Format: Paperback

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Customer Connections: New Strategies for Growth Customer Connections: New Strategies for Growth by Robert E Wayland, Paul M Cole

Customer Connections: New Strategies for Growth

by Robert E Wayland, Paul M Cole


ISBN 13: 9780875847993

Format: Hardcover (267 pages)
Publisher: Harvard Business School Press
Published: 01 Sep 1997

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Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace by Mark Dawes,Denise Winn

Managing the Monkey: How to Defuse the Conflicts That Can Lead to Violence in the Workplace

by Mark Dawes,Denise Winn


ISBN 13: 9781899398027

Format: Paperback (148 pages)
Publisher: Human Givens Publishing Ltd
Published: 30 Nov 1999

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Dealing With Demanding Customers: How To Turn Complaints Into Opportunities Dealing With Demanding Customers: How To Turn Complaints Into Opportunities by David Martin

Dealing With Demanding Customers: How To Turn Complaints Into Opportunities

by David Martin


ISBN 13: 9780273607298

Format: Paperback (192 pages)
Publisher: Financial Times/ Prentice Hall
Published: 22 Aug 1994

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Managing Customer Value: Creating Quality and Service That Customers Can See Managing Customer Value: Creating Quality and Service That Customers Can See by Bradley T. Gale

Managing Customer Value: Creating Quality and Service That Customers Can See

by Bradley T. Gale


ISBN 13: 9780029110454

Format: Hardcover (424 pages)
Publisher: Macmillan Publishers New Zealand
Published: 01 Oct 1994

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The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees (MGMT & LEADERSHIP) The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees (MGMT & LEADERSHIP) by Peggy Carlaw,Vasudha K. Deming

The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees (MGMT & LEADERSHIP)

by Peggy Carlaw,Vasudha K. Deming


ISBN 13: 9780077114763

Format: Paperback (209 pages)
Publisher: McGraw Hill Professional
Published: 01 Oct 2006
Other Format: Paperback

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Manager's Guide to Excellence in Public Relations and Communication Management (Routledge Communication Series) Manager's Guide to Excellence in Public Relations and Communication Management (Routledge Communication Series) by David M. Dozier

Manager's Guide to Excellence in Public Relations and Communication Management (Routledge Communication Series)

by David M. Dozier


ISBN 13: 9780805818109

Format: Paperback (272 pages)
Publisher: Routledge
Published: 01 Jul 1995

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Valuing Your Customers: From Quality Information to Quality Relationships Through Database Marketing (Quality in Action) Valuing Your Customers: From Quality Information to Quality Relationships Through Database Marketing (Quality in Action) by Angus Jenkinson

Valuing Your Customers: From Quality Information to Quality Relationships Through Database Marketing (Quality in Action)

by Angus Jenkinson


ISBN 13: 9780077079505

Format: Hardcover (384 pages)
Publisher: McGraw-Hill Education / Europe, Middle East & Africa
Published: 01 Aug 1995

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Revolutionize Your Customer Experience Revolutionize Your Customer Experience by Colin Shaw

Revolutionize Your Customer Experience

by Colin Shaw


ISBN 13: 9781403936035

Format: Illustrated (240 pages)
Publisher: Palgrave Macmillan
Published: 23 Sep 2004

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