The Customer-Driven Company: Moving from Talk to Action
by Richard C. Whiteley
ISBN 13: 9780201570908
Format: Hardcover (308 pages) Publisher: Perseus Books,U.S. Published: 30 Aug 1991 Other Format: Hardcover, Paperback
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Marketing Strategy and Competitive Positioning
by Prof Graham Hooley, Prof John Saunders, Nigel Piercy
ISBN 13: 9780273655169
Format: Paperback (648 pages) Publisher: Financial Times/ Prentice Hall Published: 29 Oct 2003 Other Format: Paperback
Fish Sticks
by Stephen C. Lundin, John Christensen, Harry Paul
ISBN 13: 9780786868162
Format: Hardcover (144 pages) Publisher: Hyperion Books Published: Jan 2003 Other Format: Hardcover, Paperback
Delivering Quality Service: Balancing Customer Perceptions and Expectations
by A. Parasuraman, Valarie A. Zeithami, Leonard L. Barry
ISBN 13: 9780029357019
Format: Hardcover (226 pages) Publisher: The Free Press Published: 19 Mar 1990
Best Practices: Building Your Business with Arthur Andersen's Global Best Practices
by Robert Hiebeler,etc., Thomas Kelly, Charles Ketteman
ISBN 13: 9780684834535
Format: Hardcover (240 pages) Publisher: Simon & Schuster Ltd Published: 04 May 1998 Other Format: Paperback
The Complete Idiot's Guide to Great Customer Service
by Ron Karr, Don Blohowiak
ISBN 13: 9780028619538
Format: Paperback (352 pages) Publisher: Imprint Unknown Published: 30 Sep 1997
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
by Brad Cleveland,Julia Mayben
ISBN 13: 9780965909303
Format: Paperback (281 pages) Publisher: Call Center Pr Published: 01 Jan 1997
Delivering Knock Your Socks Off Service
by Kristin J. Anderson, Ron Zemke
ISBN 13: 9780814477779
Format: Paperback (130 pages) Publisher: Pfeiffer Wiley Published: 28 Oct 1991 Other Format: Paperback
Scoring Points: How Tesco Continues to Win Customer Loyalty
by Terry Hunt
ISBN 13: 9780749447526
Format: Hardcover (304 pages) Publisher: Kogan Page Published: 03 Nov 2006 Other Format: Illustrated
Strategic Customer Care: An Evolutionary Approach to Improving Customer Care and Profitability: An Evolutionary Approach to Increasing Customer Value and Profitability
by Stanley A. Brown
ISBN 13: 9780471643425
Format: Hardcover (320 pages) Publisher: Wiley Published: 15 Jul 1999
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
by Jack Mitchell
ISBN 13: 9781401300340
Format: Hardcover (304 pages) Publisher: Hachette USA Published: 11 Jun 2003
The Future of Competition: Co-Creating Unique Value with Customers
by C. K. Prahalad,Venkat Ramaswamy
ISBN 13: 9781578519538
Format: Illustrated (272 pages) Publisher: Harvard Business Review Press Published: 01 Jan 2004