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The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service by Ed Horrell

The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service

by Ed Horrell


ISBN 13: 9780814473078

Format: Hardcover (208 pages)
Publisher: Amacom
Published: 01 Aug 2006

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Strategy from the Outside In: Profiting from Customer Value Strategy from the Outside In: Profiting from Customer Value by George S. Day,Christine Moorman

Strategy from the Outside In: Profiting from Customer Value

by George S. Day,Christine Moorman


ISBN 13: 9780071742290

Format: Hardcover (304 pages)
Publisher: McGraw-Hill Professional
Published: 01 Aug 2010

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Customer Experience: Future Trends and Insights Customer Experience: Future Trends and Insights by Colin Shaw,Qaalfa Dibeehi,Steven Walden

Customer Experience: Future Trends and Insights

by Colin Shaw,Qaalfa Dibeehi,Steven Walden


ISBN 13: 9780230247819

Format: Hardcover (256 pages)
Publisher: Palgrave Macmillan
Published: 10 Sep 2010

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Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone. Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone. by Mitch Joel

Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone.

by Mitch Joel


ISBN 13: 9780446548229

Format: Paperback (304 pages)
Publisher: Business Plus
Published: 12 Oct 2010

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The Trendmaster's Guide: Get a Jump on What Your Customer Wants Next The Trendmaster's Guide: Get a Jump on What Your Customer Wants Next by Robyn Waters

The Trendmaster's Guide: Get a Jump on What Your Customer Wants Next

by Robyn Waters


ISBN 13: 9781591840916

Format: Hardcover (144 pages)
Publisher: Portfolio
Published: 01 Jul 2005

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The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series) The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series) by Tony. Cram

The Finishing Touch: How to Build World-Class Customer Service (Financial Times Series)

by Tony. Cram


ISBN 13: 9780273713012

Format: Paperback (240 pages)
Publisher: Financial Times/ Prentice Hall
Published: 28 Oct 2010

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Mind to Mind Marketing: How to Communicate with Your Customer as a 'Segment of One': Communicate with Your Customers and Create a 'Segment of One' Mind to Mind Marketing: How to Communicate with Your Customer as a 'Segment of One': Communicate with Your Customers and Create a 'Segment of One' by Harry Alder

Mind to Mind Marketing: How to Communicate with Your Customer as a 'Segment of One': Communicate with Your Customers and Create a 'Segment of One'

by Harry Alder


ISBN 13: 9780749433666

Format: Paperback (256 pages)
Publisher: Kogan Page
Published: 01 Apr 2001

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Customer Service: New Rules for a Social Media World (Que Biz-Tech) Customer Service: New Rules for a Social Media World (Que Biz-Tech) by Peter Shankman

Customer Service: New Rules for a Social Media World (Que Biz-Tech)

by Peter Shankman


ISBN 13: 9780789747099

Format: Paperback (208 pages)
Publisher: QUE
Published: 16 Dec 2010

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Keeping Score: Using the Right Metrics to Drive World-Class Performance Keeping Score: Using the Right Metrics to Drive World-Class Performance by Mark Graham Brown

Keeping Score: Using the Right Metrics to Drive World-Class Performance

by Mark Graham Brown


ISBN 13: 9780814403273

Format: Hardcover (198 pages)
Publisher: Amacom
Published: 01 May 1996
Other Format: Paperback

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Successful Help Desk Management in a Week (Successful Business in a Week) Successful Help Desk Management in a Week (Successful Business in a Week) by Jacqueline Chapman

Successful Help Desk Management in a Week (Successful Business in a Week)

by Jacqueline Chapman


ISBN 13: 9780340781746

Format: Paperback (96 pages)
Publisher: Hodder & Stoughton Ltd
Published: 25 Aug 2000

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The Thank You Economy The Thank You Economy by Gary Vaynerchuk

The Thank You Economy

by Gary Vaynerchuk


ISBN 13: 9780061914188

Format: Hardcover (256 pages)
Publisher: Collins Business
Published: 01 Mar 2011

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Pre-Commerce: How Companies and Customers are Transforming Business Together Pre-Commerce: How Companies and Customers are Transforming Business Together by Bob Pearson

Pre-Commerce: How Companies and Customers are Transforming Business Together

by Bob Pearson


ISBN 13: 9780470928448

Format: Hardcover (320 pages)
Publisher: Jossey Bass
Published: 01 Apr 2011

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