The Power of the Purse: How Smart Businesses Are Adapting to the World's Most Important Consumers-Women
by Fara Warner
ISBN 13: 9780131855199
Format: Hardcover (240 pages) Publisher: Financial Times/ Prentice Hall Published: 08 Sep 2005
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Customer Intimacy: Pick Your Partners, Shape Your Culture, Win Together
by Fred Wiersema
ISBN 13: 9780006388395
Format: Paperback (240 pages) Publisher: HarperCollins Business Published: 16 Mar 1998 Other Format: Hardcover, Paperback
Satisfaction Guaranteed
by Byrd Baggett
ISBN 13: 9781558532861
Format: Hardcover (126 pages) Publisher: Rutledge Hill Press,U.S. Published: 01 Mar 1994
Dealing with Difficult People (Creating Success, 47)
by Roy Lilley
ISBN 13: 9780749456603
Format: Paperback (160 pages) Publisher: Kogan Page Published: 03 Jan 2010 Other Format: Paperback
Managing Customer Value: Creating Quality and Service That Customers Can See
by Bradley T. Gale
ISBN 13: 9780029110454
Format: Hardcover (424 pages) Publisher: Macmillan Publishers New Zealand Published: 01 Oct 1994
Successful Customer Service: Get Brilliant Results Fast
by Pauline Rowson
ISBN 13: 9781854584823
Format: Paperback (216 pages) Publisher: Crimson Publishing Published: 15 Aug 2009
The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees (MGMT & LEADERSHIP)
by Peggy Carlaw,Vasudha K. Deming
ISBN 13: 9780077114763
Format: Paperback (209 pages) Publisher: McGraw Hill Professional Published: 01 Oct 2006 Other Format: Paperback
Manager's Guide to Excellence in Public Relations and Communication Management (Routledge Communication Series)
by David M. Dozier
ISBN 13: 9780805818109
Format: Paperback (272 pages) Publisher: Routledge Published: 01 Jul 1995
Valuing Your Customers: From Quality Information to Quality Relationships Through Database Marketing (Quality in Action)
by Angus Jenkinson
ISBN 13: 9780077079505
Format: Hardcover (384 pages) Publisher: McGraw-Hill Education / Europe, Middle East & Africa Published: 01 Aug 1995
How to be Better at Customer Care (How to be a Better)
by Timothy R V Foster
ISBN 13: 9780749429454
Format: Paperback (174 pages) Publisher: Kogan Page Ltd Published: 01 Apr 1999
Dealing With Demanding Customers: How To Turn Complaints Into Opportunities
by David Martin
ISBN 13: 9780273607298
Format: Paperback (192 pages) Publisher: Financial Times/ Prentice Hall Published: 22 Aug 1994
Revolutionize Your Customer Experience
by Colin Shaw
ISBN 13: 9781403936035
Format: Illustrated (240 pages) Publisher: Palgrave Macmillan Published: 23 Sep 2004