Buy Used and New Customer Services Books

Service Level Agreements: Managing Cost and Quality in Service Relationships

by Andrew Hiles

ISBN 13: 9780412542404

Format: Hardcover (126 pages)
Publisher: Thomson Learning
Published: 04 Mar 1993

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All-To-One: The Winning Model for Marketing in the Post Internet Economy

by Steve Luengo-Jones

ISBN 13: 9780077097998

Format: Hardcover (289 pages)
Publisher: McGraw-Hill Education / Australia
Published: 01 Nov 2000

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Fish! for Life: A Remarkable Way to Achieve Your Dreams

by Stephen C. Lundin, John Christensen, Harry Paul

ISBN 13: 9781401300715

Format: Hardcover (144 pages)
Publisher: Hyperion Books
Published: Jan 2004
Other Format: Hardcover, Paperback

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Citizen Marketers: When People are the Message

by Ben McConnell, Jackie Huba

ISBN 13: 9781419596063

Format: Hardcover (224 pages)
Publisher: Kaplan Business
Published: 01 Dec 2006

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Competitive Customer Care: A Guide to Keeping Customers

by Merlin Stone, Laurie Young

ISBN 13: 9781855240520

Format: Paperback (352 pages)
Publisher: Croner Publications
Published: Jan 1992

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Markets of One: Creating Customer-Unique Value through Mass Customization (Harvard Business Review Book Series)

by N/A

ISBN 13: 9781578512386

Format: Hardcover (240 pages)
Publisher: Harvard Business School Press
Published: 01 Feb 2000

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Services Marketing

by N/A

ISBN 13: 9780136118749

Format: Paperback (648 pages)
Publisher: Pearson Education
Published: 01 Jan 2010
Other Format: Hardcover, Paperback

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Loyalty Rules!: How Leaders Build Lasting Relationships

by N/A

ISBN 13: 9781578512058

Format: Hardcover (304 pages)
Publisher: Harvard Business School Press
Published: 01 Aug 2001
Other Format: Paperback

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One Customer, Divisible: Linking Customer Insight to Loyalty and Advocacy Behavior: Target, Analyze, and Prosper

by Michael W. Lowenstein

ISBN 13: 9780324301298

Format: Hardcover (240 pages)
Publisher: South-Western, Division of Thomson Learning
Published: Aug 2004

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The Kindness Revolution: The Company-wide Culture Shift That Inspires Phenomenal Customer Service

by Ed Horrell

ISBN 13: 9780814473078

Format: Hardcover (208 pages)
Publisher: Amacom
Published: 01 Aug 2006

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Strategy from the Outside In: Profiting from Customer Value

by George S. Day,Christine Moorman

ISBN 13: 9780071742290

Format: Hardcover (304 pages)
Publisher: McGraw-Hill Professional
Published: 01 Aug 2010

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Customer Experience: Future Trends and Insights

by Colin Shaw,Qaalfa Dibeehi,Steven Walden

ISBN 13: 9780230247819

Format: Hardcover (256 pages)
Publisher: Palgrave Macmillan
Published: 10 Sep 2010

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