Buy Used and New Customer Services Books

Customer Capitalism: The New Business Model of Increasing Returns in New Market Spaces

by Sandra Vandermerwe

ISBN 13: 9781861563071

Format: Illustrated (314 pages)
Publisher: JW
Published: 30 Sep 2001
Other Format: Hardcover

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The Behavioral Advantage - What the Smartest, Most Successful Companies

by Bacon

ISBN 13: 9780814472255

Format: Hardcover (320 pages)
Publisher: Amacom
Published: 01 May 2004

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The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

by James L. Heskett,W. Earl Sasser,Joe Wheeler

ISBN 13: 9781422110232

Format: Illustrated (240 pages)
Publisher: Harvard Business Review Press
Published: 01 Dec 2008

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Hug Your Customers: Love the Results

by Jack Mitchell

ISBN 13: 9780141015224

Format: Paperback (304 pages)
Publisher: Penguin
Published: 04 Mar 2004

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Understanding and Managing Customers

by Isabel Doole,Peter Lancaster,Robin Lowe

ISBN 13: 9780273685623

Format: Illustrated (368 pages)
Publisher: Financial Times/ Prentice Hall
Published: 05 Oct 2004

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Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing

by Frederick Newell

ISBN 13: 9780071357753

Format: Hardcover (288 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Mar 2000

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Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development)

by Evert Gummesson

ISBN 13: 9780750644631

Format: Paperback (281 pages)
Publisher: A Butterworth-Heinemann Title
Published: 05 May 1999

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Meeting Customer Needs (CMI Open Learning Programme)

by Ian Smith

ISBN 13: 9780750633918

Format: Paperback (208 pages)
Publisher: A Butterworth-Heinemann Title
Published: 02 Jul 1997
Other Format: Paperback

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Managing Knock Your Socks Off Service (Knock Your Socks Off Series)

by Bell

ISBN 13: 9780814477847

Format: Paperback (210 pages)
Publisher: Jossey Bass
Published: 15 Dec 1992

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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

by Kristin J. Anderson,Ron Zemke,John Bush

ISBN 13: 9780814479704

Format: Paperback (136 pages)
Publisher: Amacom
Published: 01 Nov 1997

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All-To-One: The Winning Model for Marketing in the Post Internet Economy

by Steve Luengo-Jones

ISBN 13: 9780077097998

Format: Hardcover (289 pages)
Publisher: McGraw-Hill Education / Australia
Published: 01 Nov 2000

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Key Account Management: Learning from supplier and customer perspectives (Cim Professional)

by Malcolm McDonald,Beth Rogers

ISBN 13: 9780750632782

Format: Paperback (224 pages)
Publisher: Butterworth-Heinemann
Published: 05 May 1998

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