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Customer Relationship Management

by Ed Peelen

ISBN 13: 9780273681779

Format: Paperback (433 pages)
Publisher: Financial Times/ Prentice Hall
Published: 12 May 2005

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The One to One Future: Building Relationships One Customer at a Time

by Don Peppers,Martha Rogers

ISBN 13: 9780385425285

Format: Hardcover (444 pages)
Publisher: Doubleday
Published: 06 Oct 1998

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Understanding...keeping the Human Factor Alive in the digital age

by Richard Brimble with Martin Clark

ISBN 13: 9780955428906

Format: Paperback (304 pages)
Publisher: Understanding & Learning Publishing
Published: 01 Nov 2006

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The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Customer Loyalty and Profitability

by John Freeland

ISBN 13: 9780071409353

Format: Hardcover (304 pages)
Publisher: McGraw-Hill Education
Published: 16 Oct 2002

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Customer Satisfaction is Worthless Customer Loyalty is Priceless

by Jeffrey Gitomer

ISBN 13: 9781885167309

Format: Hardcover (288 pages)
Publisher: Capstone
Published: 01 Sep 1999

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S/NVQ Level 2 Customer Service (NVQ Customer Service)

by Sally Bradley

ISBN 13: 9780435465292

Format: Paperback (384 pages)
Publisher: Heinemann
Published: 29 Jun 2007
Other Format: Paperback

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Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)

by Scott Cook, Frederick F. Reichheld

ISBN 13: 9780875847450

Format: Hardcover (278 pages)
Publisher: Harvard Business School Press
Published: 01 Oct 1996

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Sun Tzu: Strategies for Marketing - 12 Essential Principles for Winning the War for Customers (MARKETING/SALES/ADV & PROMO)

by . Gerald Michaelson

ISBN 13: 9780071427319

Format: Paperback (256 pages)
Publisher: McGrawHill Education
Published: 10 Nov 2003

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The Customer Revolution

by Patricia Seybold

ISBN 13: 9780712669856

Format: Paperback (416 pages)
Publisher: Random House Business
Published: 04 Apr 2002
Other Format: Hardcover

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Customer Care (UK PROFESSIONAL BUSINESS Management / Business)

by Roland Bee, Frances Bee

ISBN 13: 9780852927762

Format: Paperback (96 pages)
Publisher: Chartered Institute of Personnel and Development
Published: 01 Feb 1999
Other Format: Paperback

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Key Customers: How to Manage Them Profitably (CIM Professional Development)

by Malcolm McDonald,etc.,Beth Rogers,Diana Woodburn

ISBN 13: 9780750646154

Format: Paperback (319 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 07 Apr 2000

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Customer Loyalty: How to Earn it, How to Keep it (Jossey-Bass Business and Management Reader)

by Jill Griffin

ISBN 13: 9780787908607

Format: Paperback (256 pages)
Publisher: Jossey Bass
Published: 12 Jun 1997
Other Format: Paperback

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