S/NVQ Level 2 Customer Service (S/NVQ Customer Services)

by Ms Sally Bradley (Author)

• Used

  Paperback
  2003

  $3.23

• Used

  Paperback
  2007

  $4.17

  Full support for the latest NVQ/SVQ Level 2 Customer Service standards

  Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units.

  • Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills.
  • 'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.