The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres
by John P. Wilson
ISBN 13: 9780749450885
Format: Illustrated (336 pages) Publisher: Kogan Page Published: 03 Dec 2008
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Successful Project Risk Assessment in a week (IAW)
by Philip Rawlings,Donald Teale
ISBN 13: 9780340799581
Format: Paperback (96 pages) Publisher: Hodder & Stoughton Published: 23 Jan 2001
The Dynamics of Employee Relations (Management, Work and Organisations)
by Paul Blyton,Peter J. Turnbull
ISBN 13: 9780333573679
Format: Illustrated (384 pages) Publisher: Palgrave Macmillan Published: 28 Jan 1994 Other Format: Paperback
Strategic Market Management
by David A. Aaker
ISBN 13: 9780471659037
Format: Paperback (352 pages) Publisher: John Wiley & Sons Published: 03 Sep 2004 Other Format: Paperback
How to Manage People (Creating Success, 29)
by Michael Armstrong
ISBN 13: 9780749452414
Format: Paperback (160 pages) Publisher: Kogan Page Published: 03 May 2008
A2 Business Studies
by Malcolm Surridge,Andrew Gillespie
ISBN 13: 9780340801468
Format: Paperback (288 pages) Publisher: Hodder Education Published: 29 Jun 2001 Other Format: Paperback
Customer Satisfaction is Worthless Customer Loyalty is Priceless
by Jeffrey Gitomer
ISBN 13: 9781885167309
Format: Hardcover (288 pages) Publisher: Capstone Published: 01 Sep 1999
Starting and Running a Greeting Cards Business: Lots of Practical Advice to Help You Build an Exciting and Profitable Business
by Elizabeth White
ISBN 13: 9781845282646
Format: Paperback (223 pages) Publisher: How To Books Ltd Published: 25 Jul 2008
Human Resource Planning
by John Bramham
ISBN 13: 9780852925546
Format: Paperback (224 pages) Publisher: Chartered Institute of Personnel & Development Published: 01 Jul 1994 Other Format: Hardcover
The Miners Strike Day by Day: The Illustrated 1984-85 Diary of Yorkshire Miner Arthur Wakefield
by Arthur Wakefield,Brian Elliot
ISBN 13: 9781903425169
Format: Illustrated (176 pages) Publisher: Wharncliffe Books Published: 01 Apr 2002
From Bursar To School Business Manager
by Fergus. O'Sullivan,Angela. Thody,Liz. Wood
ISBN 13: 9780273643258
Format: Paperback (256 pages) Publisher: Financial Times/ Prentice Hall Published: 26 Oct 1999
Succeeding at Interviews in a week 3rd edition (IAW)
by Mo Shapiro,Alison Straw
ISBN 13: 9780340849491
Format: Paperback (96 pages) Publisher: Hodder & Stoughton Published: 31 Jul 2002 Other Format: Paperback