Buy Used and New Call Centre Management Books

The Call of the Mall: How We Shop

by Paco Underhill

ISBN 13: 9781861974426

Format: Paperback (240 pages)
Publisher: Profile Books
Published: 01 Apr 2004

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Successful Cold Call Selling: Over 100 New Ideas, Scripts, and Examples From the Nation's Foremost Sales Trainer

by Lee Boyan

ISBN 13: 9780814477182

Format: Paperback (288 pages)
Publisher: Amacom
Published: 07 Jan 1989

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Cisco Call Manager Fundamentals: A Cisco AVVID Solution (Cisco Core)

by John Alexander,Chris Pearce,Anne Smith,Delon Whetten

ISBN 13: 9781587051920

Format: Hardcover (984 pages)
Publisher: Cisco Press
Published: 22 Sep 2005

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The Tom Peters Seminar: Crazy Times Call for Crazy Organizations

by Thomas J. Peters

ISBN 13: 9780679754930

Format: Illustrated (320 pages)
Publisher: Vintage Books
Published: 01 May 1994
Other Format: Audio CD, Paperback

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One Night @ the Call Center

by Bhagat Chetan

ISBN 13: 9788129108180

Format: Paperback (291 pages)
Publisher: Rupa & Co
Published: 24 Apr 2006

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Sewage Solutions: Answering the Call of Nature (Third Edition, 2005)

by Nick Grant,Mark Moodie,Chris Weedon

ISBN 13: 9781902175263

Format: Paperback (190 pages)
Publisher: Centre for Alternative Technology Publications
Published: 14 Jul 2005
Other Format: Paperback

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Call to Treason: Tom Clancy's Op-Centre

by Jeff Rovin

ISBN 13: 9780141011363

Format: Paperback (416 pages)
Publisher: Penguin
Published: 26 Aug 2004
Other Format: Hardcover

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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment

by Brad Cleveland,Julia Mayben

ISBN 13: 9780965909303

Format: Paperback (281 pages)
Publisher: Call Center Pr
Published: 01 Jan 1997

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Eight Minutes Idle

by Matt Thorne

ISBN 13: 9780340738832

Format: Paperback (480 pages)
Publisher: Sceptre
Published: 04 Nov 1999
Other Format: Paperback

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The Thing on the Shore

by Tom Fletcher

ISBN 13: 9781849161367

Format: Paperback (400 pages)
Publisher: Quercus Publishing Plc
Published: 31 Mar 2011

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Eight Minutes Idle

by Matt Thorne

ISBN 13: 9780340738825

Format: Paperback (480 pages)
Publisher: Sceptre
Published: 15 Apr 1999
Other Format: Paperback

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MAKE THAT CALL

by Iain Maitland

ISBN 13: 9780749419110

Format: Paperback (160 pages)
Publisher: Kogan Page
Published: 25 Apr 1997
Other Format: Paperback

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