Buy Used and New Call Centre Management Books

One Night @ the Call Center

by Bhagat Chetan

ISBN 13: 9788129108180

Format: Paperback (291 pages)
Publisher: Rupa & Co
Published: 24 Apr 2006

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Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment

by Brad Cleveland,Julia Mayben

ISBN 13: 9780965909303

Format: Paperback (281 pages)
Publisher: Call Center Pr
Published: 01 Jan 1997

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Tough Calls: Selling Strategies to Win Over Your Most Difficult Customers

by Josh Gordon

ISBN 13: 9780814479254

Format: Paperback (224 pages)
Publisher: Amacom
Published: 01 Jan 1997

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A Call to Action: Taking Back Healthcare for Future Generations

by Hank A. Mckinnell

ISBN 13: 9780071448086

Format: Hardcover (256 pages)
Publisher: McGraw-Hill Professional
Published: 01 Jun 2005

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Eight Minutes Idle

by Matt Thorne

ISBN 13: 9780340738832

Format: Paperback (480 pages)
Publisher: Sceptre
Published: 04 Nov 1999
Other Format: Paperback

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One Night at the Call Centre

by Chetan Bhagat

ISBN 13: 9780552773867

Format: Paperback (320 pages)
Publisher: Black Swan
Published: 07 May 2007

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Never Cold Call Again!: Achieve Sales Greatness Without Cold Calling

by Frank J. Rumbauskas Jr.

ISBN 13: 9780471786795

Format: Paperback (192 pages)
Publisher: Wiley
Published: 10 May 2006

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The Tom Peters Seminar: Crazy Times Call for Crazy Organizations

by Thomas J. Peters

ISBN 13: 9780679754930

Format: Illustrated (320 pages)
Publisher: Vintage Books
Published: 01 May 1994
Other Format: Paperback

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Wow! That's What I Call Service: Stories of Great Customer Service from the Wow! Awards

by Don Williams,Hales

ISBN 13: 9781905823161

Format: Paperback (296 pages)
Publisher: Ecademy Press
Published: 02 Jul 2007

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Eight Minutes Idle

by Matt Thorne

ISBN 13: 9780340738825

Format: Paperback (480 pages)
Publisher: Sceptre
Published: 15 Apr 1999
Other Format: Paperback

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Selling by Telephone: Tested Techniques to Make Every Call Count

by Len Rogers

ISBN 13: 9781850911876

Format: Paperback (136 pages)
Publisher: Kogan Page Ltd
Published: 30 Apr 1988
Other Format: Hardcover

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How to Manage the IT Help Desk: A Guide for User Support and Call Center (Computer Weekly Professional)

by Noel Bruton

ISBN 13: 9780750649018

Format: Paperback (372 pages)
Publisher: A Butterworth-Heinemann Title
Published: 08 Apr 2002

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