by IainMaitland (Author)
Telephone conversations give the outside world an instant impression of a caller and their company. The manual seeks to ensure that this impression is positive, showing how to tackle even the toughest conversation with professionalism and style. Covering everything from dealing with unwanted calls to teleselling, it includes 101 sample phone conversations. There are action checklists and summaries.
Format: Paperback
Pages: 160
Edition: 2
Publisher: Kogan page
Published: 24 Mar 2000
ISBN 10: 0749432527
ISBN 13: 9780749432522