Buy Used and New Call Centre Management Books

Call Handling Operations S/NVQ: Level 2

by Keith Bowen,Yvonne Munn,Peter Richardson

ISBN 13: 9780435455613

Format: Paperback (360 pages)
Publisher: Heinemann
Published: 06 Nov 2002

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The Machine Doctor

by Peter Burnett

ISBN 13: 9781902831336

Format: Paperback (283 pages)
Publisher: Argyll Publishing
Published: 07 Aug 2001

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Sewage Solutions: Answering the Call of Nature (Third Edition, 2005)

by Nick Grant,Mark Moodie,Chris Weedon

ISBN 13: 9781902175263

Format: Paperback (190 pages)
Publisher: Centre for Alternative Technology Publications
Published: 14 Jul 2005
Other Format: Paperback

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The Invisible Customer

by Brian Clegg

ISBN 13: 9780749431440

Format: Paperback (208 pages)
Publisher: Kogan Page Ltd
Published: 01 May 2000

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Women, Identity and India's Call Centre Industry (Routledge Research on Gender in Asia Series)

by J.K. Tina Basi

ISBN 13: 9780415482288

Format: Illustrated (232 pages)
Publisher: Routledge
Published: 06 May 2009

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Sewage Solutions: Answering the Call of Nature (New Futures)

by Nick Grant,Mark Moodie,Chris Weedon

ISBN 13: 9781898049166

Format: Paperback (192 pages)
Publisher: Centre for Alternative Technology Publications
Published: 07 Nov 2000
Other Format: Paperback

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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center

by Keith Dawson

ISBN 13: 9781578200474

Format: Paperback (325 pages)
Publisher: R & D
Published: Dec 1999
Other Format: Paperback

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Call Me Ted

by Ted Turner

ISBN 13: 9780446581899

Format: Hardcover (372 pages)
Publisher: Grand Central
Published: 2008

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The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building

by Donna Fluss

ISBN 13: 9780814472569

Format: Hardcover (208 pages)
Publisher: Amacom
Published: 01 Aug 2005

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Configuring Call Manager and Unity: A Step-by-Step Guide

by David Bateman

ISBN 13: 9781587051968

Format: Hardcover (576 pages)
Publisher: Cisco Press
Published: 07 Jun 2005

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Contact US! Trainer's Manual: Call Center English Skills

by Jane Lockwood,Hayley McCarthy

ISBN 13: 9780521178587

Format: Paperback (64 pages)
Publisher: Cambridge University Press
Published: 21 Jun 2010

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Call Yourself a Manager!

by Matthew Archer

ISBN 13: 9781852510053

Format: Hardcover (128 pages)
Publisher: Mercury Business Books
Published: 19 Mar 1987

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