Buy Used and New Customer Services Books

Total Customer Service: The Ultimate Weapon

by William H. Davidow,Bro Uttal

ISBN 13: 9780060920098

Format: Paperback (240 pages)
Publisher: HarperCollins
Published: 07 Aug 1990
Other Format: Hardcover

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Customers.Com: How to Create a Profitable Business Strategy for the Internet and Beyond

by Patricia B. Seybold,Ronni T. Marshak

ISBN 13: 9780812930375

Format: Hardcover (360 pages)
Publisher: Times Books
Published: Nov 1998

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Don't Just Relate - Advocate: A Blueprint for Profit in the Era of Customer Power

by Glen Urban

ISBN 13: 9780131913615

Format: Hardcover (256 pages)
Publisher: Wharton School Publishing
Published: 11 May 2005

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Beans: Four Principles for Running a Business in Good Times or Bad: A Business Fable Taken from Real Life

by Leslie Yerkes, Charles Decker, Bob (Foreword) Nelson

ISBN 13: 9780787967642

Format: Hardcover (180 pages)
Publisher: John Wiley & Sons
Published: 04 Jun 2003

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Inconvenience Stores: One Year in U.K. Customer Service

by Mark Bradley

ISBN 13: 9780954867812

Format: Paperback (176 pages)
Publisher: Ardra Press
Published: 01 Dec 2004

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Bag the Elephant: How to Win and Keep Big Customers

by Steve Kaplan

ISBN 13: 9781885167620

Format: Hardcover (208 pages)
Publisher: Bard Press
Published: 01 Sep 2005

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Total Customer Satisfaction: A Strategic Approach (Financial Times Series)

by Jacques Horovitz, M Jurgens

ISBN 13: 9780273034476

Format: Hardcover (320 pages)
Publisher: Financial Times/ Prentice Hall
Published: 22 May 1992

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Market-driven Management: Using the New Marketing Concept to Create a Customer-oriented Company (Portable MBA)

by Frederick E. Webster Jr.

ISBN 13: 9780471595762

Format: Hardcover (336 pages)
Publisher: John Wiley & Sons
Published: 23 May 1994

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Game–Based Marketing: Inspire Customer Loyalty Through Rewards, Challenges, and Contests

by Joselin Linder, Gabe Zichermann

ISBN 13: 9780470562239

Format: Hardcover (240 pages)
Publisher: Wiley
Published: 16 Apr 2010

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Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability (Ama Management Briefing)

by Keki R. Bhote

ISBN 13: 9780814423622

Format: Paperback (148 pages)
Publisher: Amacom
Published: 01 Jan 1997

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Marketing, An Introduction

by Martin Christopher,etc.,Malcolm McDonald

ISBN 13: 9780330320467

Format: Paperback (352 pages)
Publisher: Pan
Published: 09 Aug 1991
Other Format: Paperback

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Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship

by Frederick Newell

ISBN 13: 9780749439477

Format: Hardcover (256 pages)
Publisher: Kogan Page Ltd
Published: 03 May 2003
Other Format: Hardcover

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