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Call Centers for Dummies Call Centers for Dummies by Real Bergevin,Afshan Kinder,Winston Siegel,Bruce Simpson

Call Centers for Dummies

by Real Bergevin,Afshan Kinder,Winston Siegel,Bruce Simpson


ISBN 13: 9780470677438

Format: Paperback (408 pages)
Publisher: John Wiley & Sons
Published: 17 Sep 2010

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Customer Satisfaction Planning Customer Satisfaction Planning by Thomas T. Hirata

Customer Satisfaction Planning

by Thomas T. Hirata


ISBN 13: 9781420083811

Format: Hardcover (120 pages)
Publisher: Productivity Press
Published: 06 Oct 2008

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Knock Your Socks Off Service Recovery Knock Your Socks Off Service Recovery by Ron Zemke,Chip R. Bell

Knock Your Socks Off Service Recovery

by Ron Zemke,Chip R. Bell


ISBN 13: 9780814470848

Format: Illustrated (224 pages)
Publisher: Amacom
Published: 01 Jun 2000

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Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention by Thorsten Hennig-Thurau,Ursula Hansen

Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction and Customer Retention

by Thorsten Hennig-Thurau,Ursula Hansen


ISBN 13: 9783540669425

Format: Illustrated (484 pages)
Publisher: Springer
Published: 24 Jan 2000

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New : $63.75  
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MANAGING CUSTOMER VALUE: ONE STAGE AT A TIME MANAGING CUSTOMER VALUE: ONE STAGE AT A TIME by SOMAN DILIP & N-MARANDI SARA

MANAGING CUSTOMER VALUE: ONE STAGE AT A TIME

by SOMAN DILIP & N-MARANDI SARA


ISBN 13: 9789812838278

Format: Illustrated (416 pages)
Publisher: World Scientific Publishing
Published: 20 Dec 2009

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Service Leadership: The Quest for Competitive Advantage Service Leadership: The Quest for Competitive Advantage by Svafa Gronfeldt,Judith Banks Strother

Service Leadership: The Quest for Competitive Advantage

by Svafa Gronfeldt,Judith Banks Strother


ISBN 13: 9781412913751

Format: Paperback (334 pages)
Publisher: SAGE Publications, Inc
Published: 30 Nov 2005

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New : $152.92  
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The Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business The Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business by Karl Albrecht,Albrecht

The Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business

by Karl Albrecht,Albrecht


ISBN 13: 9780887306396

Format: Paperback (256 pages)
Publisher: HarperBusiness
Published: 26 May 1993

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Microsoft CRM For Dummies Microsoft CRM For Dummies by Joel Scott

Microsoft CRM For Dummies

by Joel Scott


ISBN 13: 9780764516986

Format: Illustrated (388 pages)
Publisher: John Wiley & Sons
Published: 18 Jul 2003

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New : $28.02  
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