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Pay Attention: How to Listen, Respond, and Profit from Customer Feedback

by N/A

ISBN 13: 9780470563557

Format: Hardcover (224 pages)
Publisher: John Wiley & Sons
Published: 25 Jun 2010

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Eukaryotic Transcription Factors

by David S. Latchman

ISBN 13: 9780123739834

Format: Paperback (488 pages)
Publisher: Academic Press
Published: 12 Sep 2007

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Listening to the Voice of the Market

by R. Eric Reidenbach

ISBN 13: 9781420093308

Format: Hardcover (205 pages)
Publisher: Productivity Press
Published: 16 Dec 2009

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Tourist Customer Service Satisfaction: An Encounter Approach (Advances in Tourism)

by Francis P. Noe,Muzaffer Uysal,Vincent P. Magnini

ISBN 13: 9780415578042

Format: Hardcover (208 pages)
Publisher: Routledge
Published: 22 Jul 2010

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Monitoring, Measuring and Managing Customer Service

by Gary S. Goodman PhD

ISBN 13: 9780787951399

Format: Hardcover (240 pages)
Publisher: Jossey Bass
Published: 15 May 2000

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Service Innovation: How to Go from Customer Needs to Breakthrough Services

by N/A

ISBN 13: 9780071713009

Format: Hardcover (304 pages)
Publisher: McGraw-Hill Professional
Published: 01 Jul 2010

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A Practical Guide to CRM: Building More Profitable Customer Relationships

by N/A

ISBN 13: 9781578201020

Format: Paperback (250 pages)
Publisher: CMP
Published: 05 Feb 2002

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The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

by John P. Wilson

ISBN 13: 9780749450885

Format: Illustrated (336 pages)
Publisher: Kogan Page
Published: 03 Dec 2008

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SugarCRM for Dummies

by N/A

ISBN 13: 9780470384626

Format: Paperback (360 pages)
Publisher: John Wiley & Sons
Published: 21 Nov 2008

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Creating Great Visitor Experiences: A Guidebook for Museums and Other Cultural Institutions: A Guidebook for Museums, Parks, Zoos, Gardens and Libraries

by N/A

ISBN 13: 9781598741698

Format: Paperback (208 pages)
Publisher: Left Coast Press Inc
Published: 15 Jul 2007

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America's Service Meltdown: Restoring Service Excellence in the Age of the Customer

by Raul Pupo

ISBN 13: 9780313386022

Format: Hardcover (167 pages)
Publisher: Praeger Publishers Inc
Published: 01 Jun 2010

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New Business for Old Europe: Product-Service Development ,Competitiveness and Sustainability

by

ISBN 13: 9781874719922

Format: Hardcover (479 pages)
Publisher: Greenleaf Publishing
Published: 23 Jun 2006

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