Buy Used and New Customer Services Books

Cause for Success: Companies That Put Profit Second and Come in First

by Michael Banks, Christine Arena

ISBN 13: 9781577314578

Format: Paperback (256 pages)
Publisher: New World Library
Published: 30 Nov 2004

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Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods

by Bob E. Hayes

ISBN 13: 9780873893626

Format: Hardcover (285 pages)
Publisher: McGraw-Hill Inc.,US
Published: Dec 1997

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The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service

by Doane

ISBN 13: 9780814472590

Format: Paperback (304 pages)
Publisher: Amacom
Published: 01 Apr 2005

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Service Strategy (Financial Times Series)

by Jacques Horovitz

ISBN 13: 9780273675839

Format: Hardcover (205 pages)
Publisher: Financial Times/ Prentice Hall
Published: 25 Nov 2004

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One Customer, Divisible: Linking Customer Insight to Loyalty and Advocacy Behavior: Target, Analyze, and Prosper

by Michael W. Lowenstein

ISBN 13: 9780324301298

Format: Hardcover (240 pages)
Publisher: South-Western, Division of Thomson Learning
Published: Aug 2004

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Deliver Outstanding Customer Service: 2nd edition: Gain and Retain Customers and Stay Ahead of the Competition (How to Gain and Retain Customers and Stay Ahead of the Compe)

by Susan Nash, Derek Nash

ISBN 13: 9781857037838

Format: Paperback (240 pages)
Publisher: How To Books Ltd
Published: 01 May 2002

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CIM Coursebook 05/06 Customer Communications

by Maggie Jones

ISBN 13: 9780750666435

Format: Illustrated (296 pages)
Publisher: A Butterworth-Heinemann Title
Published: 27 Jun 2005

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The One to One B2b: Customer Development Strategies for the Business-To-Business World

by Don Peppers,Martha Rogers

ISBN 13: 9780385494090

Format: Hardcover (368 pages)
Publisher: Currency
Published: May 2001

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Quality: From Customer Needs to Customer Satisfaction

by Bo Bergman, Bengt Klefsjo

ISBN 13: 9780077090166

Format: Paperback (478 pages)
Publisher: McGraw-Hill Publishing Co.
Published: 01 Jan 1994

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The 7 Universal Laws of Customer Value: How to Win Customers & Influence Markets

by Stephen C. Broydrick

ISBN 13: 9780786307326

Format: Hardcover (225 pages)
Publisher: Irwin Professional Publishing
Published: 01 Jul 1996

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Customer Service and the Telephone (Business Skills Express Series)

by Dennis Becker,Paula Borkum Becker

ISBN 13: 9780786302246

Format: Paperback (100 pages)
Publisher: McGraw-Hill Professional
Published: 01 May 1994

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The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center

by Keith Dawson

ISBN 13: 9781578200191

Format: Paperback (284 pages)
Publisher: Routledge
Published: 30 Mar 2007
Other Format: Paperback

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