Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods
by Bob E. Hayes
ISBN 13: 9780873893626
Format: Hardcover (285 pages) Publisher: McGraw-Hill Inc.,US Published: Dec 1997
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Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive
by Jim Sterne
ISBN 13: 9780471155065
Format: Paperback (326 pages) Publisher: John Wiley & Sons Published: 08 Oct 1996 Other Format: Paperback
10 Steps to Successful Customer Service
by Maxine Kamin
ISBN 13: 9781562865900
Format: Paperback (192 pages) Publisher: ASTD Press Published: 28 May 2010
Service Strategy (Financial Times Series)
by Jacques Horovitz
ISBN 13: 9780273675839
Format: Hardcover (205 pages) Publisher: Financial Times/ Prentice Hall Published: 25 Nov 2004
One Customer, Divisible: Linking Customer Insight to Loyalty and Advocacy Behavior: Target, Analyze, and Prosper
by Michael W. Lowenstein
ISBN 13: 9780324301298
Format: Hardcover (240 pages) Publisher: South-Western, Division of Thomson Learning Published: Aug 2004
The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
by Keith Dawson
ISBN 13: 9781578200191
Format: Paperback (284 pages) Publisher: Routledge Published: 30 Mar 2007 Other Format: Paperback
The One to One B2b: Customer Development Strategies for the Business-To-Business World
by Don Peppers,Martha Rogers
ISBN 13: 9780385494090
Format: Hardcover (368 pages) Publisher: Currency Published: May 2001
Working with Microsoft Dynamics CRM 3.0
by Mike Snyder; Jim Steger
ISBN 13: 9780735622593
Format: Paperback (464 pages) Publisher: MICROSOFT PRESS Published: 01 Mar 2006
Relationship Marketing and Customer Relationship Management
by Annekie Brink, Adele Berndt
ISBN 13: 9780702177392
Format: Paperback (213 pages) Publisher: Juta Academic Published: 30 Sep 2008
The Custom Enterprise.com
by Dr Gaby Wiegran, Hardy Koth
ISBN 13: 9780273649199
Format: Paperback (216 pages) Publisher: ft com Published: 19 Apr 2000
E-Customer: Inspire the wired generations
by Max Mckeown
ISBN 13: 9780273650201
Format: Paperback (256 pages) Publisher: ft com Published: 05 Feb 2001
Customer Loyalty and Success
by James J. Lynch
ISBN 13: 9780333639108
Format: Hardcover (312 pages) Publisher: Palgrave Macmillan Published: 19 Jun 1995