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Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods

by Bob E. Hayes

ISBN 13: 9780873893626

Format: Hardcover (285 pages)
Publisher: McGraw-Hill Inc.,US
Published: Dec 1997

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Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive

by Jim Sterne

ISBN 13: 9780471155065

Format: Paperback (326 pages)
Publisher: John Wiley & Sons
Published: 08 Oct 1996
Other Format: Paperback

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10 Steps to Successful Customer Service

by Maxine Kamin

ISBN 13: 9781562865900

Format: Paperback (192 pages)
Publisher: ASTD Press
Published: 28 May 2010

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Service Strategy (Financial Times Series)

by Jacques Horovitz

ISBN 13: 9780273675839

Format: Hardcover (205 pages)
Publisher: Financial Times/ Prentice Hall
Published: 25 Nov 2004

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One Customer, Divisible: Linking Customer Insight to Loyalty and Advocacy Behavior: Target, Analyze, and Prosper

by Michael W. Lowenstein

ISBN 13: 9780324301298

Format: Hardcover (240 pages)
Publisher: South-Western, Division of Thomson Learning
Published: Aug 2004

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The Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center

by Keith Dawson

ISBN 13: 9781578200191

Format: Paperback (284 pages)
Publisher: Routledge
Published: 30 Mar 2007
Other Format: Paperback

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The One to One B2b: Customer Development Strategies for the Business-To-Business World

by Don Peppers,Martha Rogers

ISBN 13: 9780385494090

Format: Hardcover (368 pages)
Publisher: Currency
Published: May 2001

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Working with Microsoft Dynamics™ CRM 3.0

by Mike Snyder; Jim Steger

ISBN 13: 9780735622593

Format: Paperback (464 pages)
Publisher: MICROSOFT PRESS
Published: 01 Mar 2006

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Relationship Marketing and Customer Relationship Management

by Annekie Brink, Adele Berndt

ISBN 13: 9780702177392

Format: Paperback (213 pages)
Publisher: Juta Academic
Published: 30 Sep 2008

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The Custom Enterprise.com

by Dr Gaby Wiegran, Hardy Koth

ISBN 13: 9780273649199

Format: Paperback (216 pages)
Publisher: ft com
Published: 19 Apr 2000

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E-Customer: Inspire the wired generations

by Max Mckeown

ISBN 13: 9780273650201

Format: Paperback (256 pages)
Publisher: ft com
Published: 05 Feb 2001

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Customer Loyalty and Success

by James J. Lynch

ISBN 13: 9780333639108

Format: Hardcover (312 pages)
Publisher: Palgrave Macmillan
Published: 19 Jun 1995

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