Don't Just Relate - Advocate: A Blueprint for Profit in the Era of Customer Power
by Glen Urban
ISBN 13: 9780131913615
Format: Hardcover (256 pages) Publisher: Wharton School Publishing Published: 11 May 2005
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Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers
by Kristin J. Anderson,Ron Zemke
ISBN 13: 9780814478844
Format: Paperback (176 pages) Publisher: Amacom Published: 07 Jan 1995
Treat Your Customers: Thirty Cash Cow Lessons on Service and Sales That I Learned at My Family's Dairy Queen Store
by Bob Miglani
ISBN 13: 9781401301989
Format: Hardcover (160 pages) Publisher: Hyperion Published: 07 Sep 2006
Customer Care Management
by Andrew Brown
ISBN 13: 9780750600569
Format: Paperback (128 pages) Publisher: Butterworth-Heinemann Ltd Published: 15 Feb 1991
Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!: Why Customer Strategies Fail and Ten Steps to Do Them Right!
by Lior Arussy
ISBN 13: 9780471713920
Format: Hardcover (224 pages) Publisher: John Wiley & Sons Published: 11 Mar 2005
Why Crm Doesn't Work: How to Win by Letting Customers Manage the Relationship (Bloomberg)
by Seth Godin, Frederick Newell
ISBN 13: 9781576601327
Format: Hardcover (256 pages) Publisher: John Wiley & Sons Published: 01 Apr 2003 Other Format: Hardcover
Customer is Always Right!: Thought-provoking Insights on the Importance of Customer Satisfaction from Today's Business Leaders
by Armen Kabodian
ISBN 13: 9780070342095
Format: Hardcover (153 pages) Publisher: McGraw-Hill Inc.,US Published: 01 Apr 1996
What Customers Really Want: Bridging the Gap Between What Your Company Offers and What Your Clients Crave
by Scott McKain
ISBN 13: 9780785288367
Format: Paperback (224 pages) Publisher: Nelson Business Published: 01 Oct 2006
Customer Oriented Software Quality Assurance
by Frank P. Ginac
ISBN 13: 9780135714645
Format: Paperback (160 pages) Publisher: Prentice Hall Published: 19 Dec 1997
Customer Service Management Training 101: Quick and Easy Techniques that Get Great Results
by Renee Evenson
ISBN 13: 9780814417157
Format: Paperback (224 pages) Publisher: Amacom Published: 20 Oct 2011
Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
by Robin Lent,Genevieve Tour,Alain-Dominique Perrin
ISBN 13: 9780470457993
Format: Hardcover (176 pages) Publisher: Wiley Published: 26 Jun 2009
Pre-Commerce: How Companies and Customers are Transforming Business Together
by Bob Pearson
ISBN 13: 9780470928448
Format: Hardcover (320 pages) Publisher: Jossey Bass Published: 01 Apr 2011