Buy Used and New Customer Services Books

Quality Customer Service for Front Line Staff (Better Management Skills)

by William B. Martin

ISBN 13: 9780749412470

Format: Paperback (96 pages)
Publisher: Kogan Page Ltd
Published: 30 Mar 1994

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Customer Management Scorecard: Managing CRM for Profit

by Merlin Stone, Neil Woodcock, Bryan Foss

ISBN 13: 9780749438951

Format: Hardcover (428 pages)
Publisher: Kogan Page
Published: 14 Nov 2002

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Customer Relationship Marketing: Get to Know Your Customers and Win Their Loyalty (Marketing in Action)

by Merlin Stone, Neil Woodcock, Liz Machtynger

ISBN 13: 9780749427009

Format: Paperback (228 pages)
Publisher: Kogan Page Ltd
Published: 01 Apr 2000
Other Format: Paperback

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Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance)

by David L. Butler Ph.D

ISBN 13: 9780750676847

Format: Paperback (178 pages)
Publisher: A Butterworth-Heinemann Title
Published: 27 Apr 2004

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Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences (Voices That Matter)

by Nathan Shedroff, Steve Diller, Darrel Rhea

ISBN 13: 9780321552341

Format: Paperback (160 pages)
Publisher: New Riders
Published: 05 Feb 2008

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Customer First: A Strategy for Quality Service

by Denis Walker

ISBN 13: 9780566075438

Format: Paperback (168 pages)
Publisher: Gower Publishing Ltd
Published: 21 Apr 1994

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The Customer Revolution: How to Thrive When Customers Are in Control

by Patricia B. Seybold, Ronni T. Marshak, Jeffrey M. Lewis

ISBN 13: 9780609607725

Format: Hardcover (416 pages)
Publisher: Crown Business
Published: Mar 2001

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Money Back Guaranteed: How to be Your Own Consumer Champion

by Anna Tims

ISBN 13: 9780852651469

Format: Paperback (250 pages)
Publisher: Guardian Books
Published: 07 Jan 2010

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The Management of Sales and Customer Relations: Book of Readings

by Bob Hartley, Michael W. Starkey

ISBN 13: 9781861523860

Format: Paperback (351 pages)
Publisher: Thomson Learning
Published: 26 Aug 1996

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Capturing Customers Hearts: getting your customers to love your products and your company (Financial Times Series)

by Brian Clegg

ISBN 13: 9780273649311

Format: Hardcover (240 pages)
Publisher: Financial Times/ Prentice Hall
Published: 07 Sep 2000

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Cross-selling Success

by Ford Harding

ISBN 13: 9781580627054

Format: Paperback (230 pages)
Publisher: Adams Media Corporation
Published: 31 Oct 2002

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Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (How to)

by Sheila Payne

ISBN 13: 9781857034868

Format: Paperback (184 pages)
Publisher: How To Books Ltd
Published: May 1999

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