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IT Services: Costs, Metrics, Benchmarking, and Marketing (Enterprise Computing) IT Services: Costs, Metrics, Benchmarking, and Marketing (Enterprise Computing) by Robert Matthews, Anthony Tardugno, Thomas DiPasquale

IT Services: Costs, Metrics, Benchmarking, and Marketing (Enterprise Computing)

by Robert Matthews, Anthony Tardugno, Thomas DiPasquale


ISBN 13: 9780130191953

Format: Hardcover (208 pages)
Publisher: Prentice Hall
Published: 10 Mar 2000

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Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive by Jim Sterne

Customer Service on the Internet: Building Relationships, Increasing Loyalty and Staying Competitive

by Jim Sterne


ISBN 13: 9780471382584

Format: Paperback (368 pages)
Publisher: John Wiley & Sons
Published: 01 Jun 2000

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One to One Manager: Real World Lessons in Customer Relationship Management One to One Manager: Real World Lessons in Customer Relationship Management by Don Peppers, Martha Rogers Ph.D

One to One Manager: Real World Lessons in Customer Relationship Management

by Don Peppers, Martha Rogers Ph.D


ISBN 13: 9780385494083

Format: Hardcover (268 pages)
Publisher: Bantam Doubleday Dell Publishing Group
Published: 01 Nov 1999
Other Format: Paperback

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Customer Service and Support: Implementing Effective Strategies (Financial Times Series) Customer Service and Support: Implementing Effective Strategies (Financial Times Series) by Colin Armistead,Graham Clark

Customer Service and Support: Implementing Effective Strategies (Financial Times Series)

by Colin Armistead,Graham Clark


ISBN 13: 9780273032731

Format: Hardcover (256 pages)
Publisher: Pearson Education Limited
Published: 29 Apr 1992

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CRM at the Speed of Light, 2/e CRM at the Speed of Light, 2/e by Paul Greenberg

CRM at the Speed of Light, 2/e

by Paul Greenberg


ISBN 13: 9780072224160

Format: Hardcover (480 pages)
Publisher: McGraw-Hill Osborne
Published: 01 Jun 2002
Other Format: Hardcover

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How to Measure Customer Satisfaction How to Measure Customer Satisfaction by etc., John Brierley, Nigel Hill, Rob MacDougall

How to Measure Customer Satisfaction

by etc., John Brierley, Nigel Hill, Rob MacDougall


ISBN 13: 9780566081934

Format: Paperback (136 pages)
Publisher: Gower Publishing Ltd
Published: 08 Jun 1999

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The Power of the Purse: How Smart Businesses Are Adapting to the World's Most Important Consumers-Women The Power of the Purse: How Smart Businesses Are Adapting to the World's Most Important Consumers-Women by Fara Warner

The Power of the Purse: How Smart Businesses Are Adapting to the World's Most Important Consumers-Women

by Fara Warner


ISBN 13: 9780131855199

Format: Hardcover (240 pages)
Publisher: Financial Times/ Prentice Hall
Published: 08 Sep 2005

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Customer Service Training 101: Quick and Easy Techniques That Get Great Results Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

by Renee Evenson


ISBN 13: 9780814472903

Format: Paperback (224 pages)
Publisher: Amacom
Published: 01 Sep 2005

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Integrated Account Management Integrated Account Management by Mark A. Peck

Integrated Account Management

by Mark A. Peck


ISBN 13: 9780814403334

Format: Hardcover (336 pages)
Publisher: Amacom
Published: 30 Mar 1997

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Exceptional Care for Your Valued Client Exceptional Care for Your Valued Client by Bob Nicoll, LuAnn Buechler

Exceptional Care for Your Valued Client

by Bob Nicoll, LuAnn Buechler


ISBN 13: 9781907722240

Format: Paperback (278 pages)
Publisher: Ecademy Press
Published: 22 Apr 2011

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Mass Affluence: Seven New Rules of Marketing to Today's Consumer Mass Affluence: Seven New Rules of Marketing to Today's Consumer by Brian Johnson, Paul Nunes

Mass Affluence: Seven New Rules of Marketing to Today's Consumer

by Brian Johnson, Paul Nunes


ISBN 13: 9781591391968

Format: Hardcover (269 pages)
Publisher: Harvard Business School Press
Published: 01 Aug 2004

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The Second Century: Reconnecting Customer and Value Chain through Build-to-Order Moving beyond Mass and Lean Production in the Auto Industry (The MIT Press) The Second Century: Reconnecting Customer and Value Chain through Build-to-Order Moving beyond Mass and Lean Production in the Auto Industry (The MIT Press) by Matthias Holweg, Fritz K Pil

The Second Century: Reconnecting Customer and Value Chain through Build-to-Order Moving beyond Mass and Lean Production in the Auto Industry (The MIT Press)

by Matthias Holweg, Fritz K Pil


ISBN 13: 9780262582629

Format: Illustrated (238 pages)
Publisher: MIT Press
Published: 16 Sep 2005
Other Format: Hardcover

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