by RobertMatthews (Author), Anthony Tardugno (Author), ThomasDiPasquale (Author)
This is the first 100% customer-focused guide to satisfying the consumers of your company's IT services -- and building the loyalty your IT organization desperately needs. IT Services presents every element of a comprehensive approach to service delivery in global, distributed environments. Learn how to establish a vision, processes, service and cost models, performance measurements and stretch goals that achieve real business benefits. Applicable to both in-house and outsourced operations, IT Services serves as a roadmap for executives building enterprise-wide operations centers; a practical guide for managers seeking to developer stable and cost-effective support infrastructures; and an invaluable educational guide for IT consumers who want to know what they can and should expect.
Format: Hardcover
Pages: 208
Edition: 1
Publisher: Prentice Hall This is the first 100% customer-focused guide to satisfying the consumers of your company's IT services -- and building the loyalty your IT organization desperately needs. IT Services presents every element of a comprehensive approach to service delivery in global, distributed environments. Learn how to establish a vision, processes, service and cost models, performance measurements and stretch goals that achieve real business benefits. Applicable to both in-house and outsourced operations, IT Services serves as a roadmap for executives building enterprise-wide operations centers; a practical guide for managers seeking to developer stable and cost-effective support infrastructures; and an invaluable educational guide for IT consumers who want to know what they can and should expect.
Published: 10 Mar 2000
ISBN 10: 0130191957
ISBN 13: 9780130191953
Book Overview:
Anthony F. Tardugno has over 15 years of IT and product development experience, ranging from software engineering to IT management. He is now Manager, Site Manufacturing Information Technology for the Corporate Strategic Services Division at Xerox.
Thomas R. Dipasquale has, since 1995, served as an IT consultant for Sun Microsystems' Professional Services Organization. He has specialized in operations processes, server consolidation, total cost of ownership issues, and electronic commerce.
Robert E. Matthews has served as IT consultant for Sun Microsystems' Professional Services Organization since 1995, specializing in operations, server consolidation, total cost of ownership, and E-commerce.
FREE UK DELIVERY 
Global shipping from £2.99
FREE UK DELIVERY
30 Day Refund Guarantee
