Buy Used and New Customer Services Books

A Complaint is a Gift: Using Customer Feedback as a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong

by Barlow

ISBN 13: 9781881052814

Format: Paperback (222 pages)
Publisher: Berrett-Koehler
Published: 01 Feb 1996

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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center

by Keith Dawson

ISBN 13: 9781578200474

Format: Paperback (325 pages)
Publisher: R & D
Published: Dec 1999
Other Format: Paperback

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The Customer Centred Strategy: Thinking Strategically About Your Customers (Millennium Manager)

by Mark. Jenkins

ISBN 13: 9780273630043

Format: Paperback (224 pages)
Publisher: Financial Times/ Prentice Hall
Published: 07 Jul 1997

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101 Ways to Boost Customer Satisfaction

by Timothy R.V. Foster

ISBN 13: 9780749423018

Format: Paperback (128 pages)
Publisher: Kogan Page Ltd
Published: 30 Oct 1997

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Attraction Marketing

by Annie Meachem

ISBN 13: 9780954568153

Format: Paperback (132 pages)
Publisher: Lean Marketing Press
Published: 24 Mar 2005

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The Thank You Economy

by Gary Vaynerchuk

ISBN 13: 9780061914188

Format: Hardcover (256 pages)
Publisher: Collins Business
Published: 01 Mar 2011

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Consumers & Services

by Mark Gabbott

ISBN 13: 9780471962694

Format: Paperback (284 pages)
Publisher: John Wiley & Sons
Published: 19 May 1998

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Total Access: Giving Customers What They Want in an Anytime, Anywhere World

by Regis Mckenna

ISBN 13: 9781578512447

Format: Hardcover (240 pages)
Publisher: Harvard Business School Press
Published: 01 Mar 2002

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Customer Message Management: Increasing Marketing's Impact on Selling: Selling More Through Customer-Ready (American Marketing Association)

by Tim Riesterer

ISBN 13: 9780324313161

Format: Hardcover (192 pages)
Publisher: South-Western, Division of Thomson Learning
Published: 15 Sep 2005

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Satisfaction: How Every Great Company Listens to the Voice of the Customer

by Chris Denove,James D. Power

ISBN 13: 9781591841098

Format: Hardcover (288 pages)
Publisher: Portfolio
Published: 20 Jan 2007

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E-process Edge: Creating Customer Value and Business Wealth in the Internet (ComputerWorld Books for IT Leaders)

by Peter G.W. Keen, Mark McDonald, Peter Keene

ISBN 13: 9780072126266

Format: Hardcover (300 pages)
Publisher: Osborne/McGraw-Hill,U.S.
Published: 01 Jul 2000

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Consumer Services and Economic Development

by Colin C. Williams

ISBN 13: 9780415145053

Format: Illustrated (308 pages)
Publisher: Routledge
Published: 17 Apr 1997

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