A Complaint is a Gift: Using Customer Feedback as a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong
by Barlow
ISBN 13: 9781881052814
Format: Paperback (222 pages) Publisher: Berrett-Koehler Published: 01 Feb 1996
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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
by Keith Dawson
ISBN 13: 9781578200474
Format: Paperback (325 pages) Publisher: R & D Published: Dec 1999 Other Format: Paperback
The Customer Centred Strategy: Thinking Strategically About Your Customers (Millennium Manager)
by Mark. Jenkins
ISBN 13: 9780273630043
Format: Paperback (224 pages) Publisher: Financial Times/ Prentice Hall Published: 07 Jul 1997
101 Ways to Boost Customer Satisfaction
by Timothy R.V. Foster
ISBN 13: 9780749423018
Format: Paperback (128 pages) Publisher: Kogan Page Ltd Published: 30 Oct 1997
Attraction Marketing
by Annie Meachem
ISBN 13: 9780954568153
Format: Paperback (132 pages) Publisher: Lean Marketing Press Published: 24 Mar 2005
The Thank You Economy
by Gary Vaynerchuk
ISBN 13: 9780061914188
Format: Hardcover (256 pages) Publisher: Collins Business Published: 01 Mar 2011
Consumers & Services
by Mark Gabbott
ISBN 13: 9780471962694
Format: Paperback (284 pages) Publisher: John Wiley & Sons Published: 19 May 1998
Total Access: Giving Customers What They Want in an Anytime, Anywhere World
by Regis Mckenna
ISBN 13: 9781578512447
Format: Hardcover (240 pages) Publisher: Harvard Business School Press Published: 01 Mar 2002
Customer Message Management: Increasing Marketing's Impact on Selling: Selling More Through Customer-Ready (American Marketing Association)
by Tim Riesterer
ISBN 13: 9780324313161
Format: Hardcover (192 pages) Publisher: South-Western, Division of Thomson Learning Published: 15 Sep 2005
Satisfaction: How Every Great Company Listens to the Voice of the Customer
by Chris Denove,James D. Power
ISBN 13: 9781591841098
Format: Hardcover (288 pages) Publisher: Portfolio Published: 20 Jan 2007
E-process Edge: Creating Customer Value and Business Wealth in the Internet (ComputerWorld Books for IT Leaders)
by Peter G.W. Keen, Mark McDonald, Peter Keene
ISBN 13: 9780072126266
Format: Hardcover (300 pages) Publisher: Osborne/McGraw-Hill,U.S. Published: 01 Jul 2000
Consumer Services and Economic Development
by Colin C. Williams
ISBN 13: 9780415145053
Format: Illustrated (308 pages) Publisher: Routledge Published: 17 Apr 1997