The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
by Keith Dawson
ISBN 13: 9781578203055
Format: Paperback (284 pages) Publisher: Crc Press Published: 20 Nov 2003 Other Format: Paperback
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Creating a Customer Focused Company: 25 Proven Customer Service Strategies (Financial Times)
by Ian Linton
ISBN 13: 9780273607113
Format: Hardcover (224 pages) Publisher: Financial Times Prentice Hall Published: 03 Oct 1994
Service Orient or Be Doomed!: How Service Orientation Will Change Your Business
by Jason Bloomberg, Ronald Schmelzer
ISBN 13: 9780471768586
Format: Illustrated (258 pages) Publisher: Wiley Published: 24 Mar 2006
The Invisible Customer
by Brian Clegg
ISBN 13: 9780749431440
Format: Paperback (208 pages) Publisher: Kogan Page Ltd Published: 01 May 2000
Telephone Courtesy and Customer Service (Fifty-Minute)
by Michael G. Crisp, Lloyd C. Finch
ISBN 13: 9781560520641
Format: Paperback (88 pages) Publisher: Crisp Publications Inc Published: 01 Oct 1990
The Customer Service Pocketbook (Sales & Marketing S.)
by Tony Newby,Sean McManus
ISBN 13: 9781870471107
Format: Paperback (128 pages) Publisher: Management Pocketbooks Published: Dec 1991 Other Format: Paperback
Up Close and Personal?: Customer Relationship Marketing @ Work
by Merlin Stone, Paul R. Gamble, Neil Woodcock
ISBN 13: 9780749430870
Format: Hardcover (288 pages) Publisher: Kogan Page Ltd Published: 01 Sep 1999 Other Format: CD-ROM
Customer Care (Training Extras)
by Roland Bee, Frances Bee
ISBN 13: 9780852926093
Format: Paperback (48 pages) Publisher: Chartered Institute of Personnel & Development Published: 01 Jul 1995 Other Format: Paperback
Business of Service Management: (The Lean Communications Provider) Managing Profitably in the Global Communications Market
by Keith Willets,Elizabeth B. Adams
ISBN 13: 9780070703063
Format: Paperback (252 pages) Publisher: McGraw-Hill Inc.,US Published: 01 Jun 1996
Managing Customer Service
by Jenny Hayes, Frances Dredge
ISBN 13: 9780566080050
Format: Paperback (168 pages) Publisher: Gower Publishing Ltd Published: 02 Apr 1998
Strategic Customer Care: An Evolutionary Approach to Improving Customer Care and Profitability: An Evolutionary Approach to Increasing Customer Value and Profitability
by Stanley A. Brown
ISBN 13: 9780471643425
Format: Hardcover (320 pages) Publisher: Wiley Published: 15 Jul 1999
Customer Satisfaction is Worthless Customer Loyalty is Priceless
by Jeffrey Gitomer
ISBN 13: 9781885167309
Format: Hardcover (288 pages) Publisher: Capstone Published: 01 Sep 1999