Buy Used and New Customer Services Books

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

by Keith Dawson

ISBN 13: 9781578203055

Format: Paperback (284 pages)
Publisher: Crc Press
Published: 20 Nov 2003
Other Format: Paperback

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Creating a Customer Focused Company: 25 Proven Customer Service Strategies (Financial Times)

by Ian Linton

ISBN 13: 9780273607113

Format: Hardcover (224 pages)
Publisher: Financial Times Prentice Hall
Published: 03 Oct 1994

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Service Orient or Be Doomed!: How Service Orientation Will Change Your Business

by Jason Bloomberg, Ronald Schmelzer

ISBN 13: 9780471768586

Format: Illustrated (258 pages)
Publisher: Wiley
Published: 24 Mar 2006

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The Invisible Customer

by Brian Clegg

ISBN 13: 9780749431440

Format: Paperback (208 pages)
Publisher: Kogan Page Ltd
Published: 01 May 2000

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Telephone Courtesy and Customer Service (Fifty-Minute)

by Michael G. Crisp, Lloyd C. Finch

ISBN 13: 9781560520641

Format: Paperback (88 pages)
Publisher: Crisp Publications Inc
Published: 01 Oct 1990

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The Customer Service Pocketbook (Sales & Marketing S.)

by Tony Newby,Sean McManus

ISBN 13: 9781870471107

Format: Paperback (128 pages)
Publisher: Management Pocketbooks
Published: Dec 1991
Other Format: Paperback

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Up Close and Personal?: Customer Relationship Marketing @ Work

by Merlin Stone, Paul R. Gamble, Neil Woodcock

ISBN 13: 9780749430870

Format: Hardcover (288 pages)
Publisher: Kogan Page Ltd
Published: 01 Sep 1999
Other Format: CD-ROM

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Customer Care (Training Extras)

by Roland Bee, Frances Bee

ISBN 13: 9780852926093

Format: Paperback (48 pages)
Publisher: Chartered Institute of Personnel & Development
Published: 01 Jul 1995
Other Format: Paperback

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Business of Service Management: (The Lean Communications Provider) Managing Profitably in the Global Communications Market

by Keith Willets,Elizabeth B. Adams

ISBN 13: 9780070703063

Format: Paperback (252 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Jun 1996

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Managing Customer Service

by Jenny Hayes, Frances Dredge

ISBN 13: 9780566080050

Format: Paperback (168 pages)
Publisher: Gower Publishing Ltd
Published: 02 Apr 1998

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Strategic Customer Care: An Evolutionary Approach to Improving Customer Care and Profitability: An Evolutionary Approach to Increasing Customer Value and Profitability

by Stanley A. Brown

ISBN 13: 9780471643425

Format: Hardcover (320 pages)
Publisher: Wiley
Published: 15 Jul 1999

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Customer Satisfaction is Worthless Customer Loyalty is Priceless

by Jeffrey Gitomer

ISBN 13: 9781885167309

Format: Hardcover (288 pages)
Publisher: Capstone
Published: 01 Sep 1999

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