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The Seven Myths of Customer Management: How to be Customer-driven without Being Customer-led

by John Abram, Paul Hawkes

ISBN 13: 9780470858806

Format: Illustrated (236 pages)
Publisher: John Wiley & Sons
Published: 24 Jul 2003

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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)

by Jay R. Galbraith

ISBN 13: 9780787979195

Format: Illustrated (208 pages)
Publisher: Jossey-Bass
Published: 31 Mar 2005

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Creating a Customer Focused Company: 25 Proven Customer Service Strategies (Financial Times)

by Ian Linton

ISBN 13: 9780273607113

Format: Hardcover (224 pages)
Publisher: Financial Times Prentice Hall
Published: 03 Oct 1994

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The Horizontal Organization: What the Organization of the Future Actually Looks Like and How It Delivers Value to Customers

by Frank Ostroff

ISBN 13: 9780195121384

Format: Illustrated (272 pages)
Publisher: Oxford University Press
Published: 18 Feb 1999

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The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company

by Robert Spector, Patrick D. McCarthy

ISBN 13: 9780471584964

Format: Hardcover (244 pages)
Publisher: John Wiley & Sons
Published: 14 Nov 1995
Other Format: Paperback

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The Invisible Customer

by Brian Clegg

ISBN 13: 9780749431440

Format: Paperback (208 pages)
Publisher: Kogan Page Ltd
Published: 01 May 2000

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United Breaks Guitars: The Power of One Voice in the Age of Social Media

by Dave Carroll

ISBN 13: 9781401937942

Format: Illustrated (232 pages)
Publisher: Hay House
Published: 03 Jun 2013

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Telephone Courtesy and Customer Service (Fifty-Minute)

by Michael G. Crisp, Lloyd C. Finch

ISBN 13: 9781560520641

Format: Paperback (88 pages)
Publisher: Crisp Publications Inc
Published: 01 Oct 1990

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Unleashing Excellence: The Complete Guide to Ultimate Customer Service

by Dennis Snow,Teri Yanovitch

ISBN 13: 9781932021066

Format: Hardcover (260 pages)
Publisher: InSync Communications,US
Published: 01 Sep 2003
Other Format: Illustrated

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Customer Mania!: It's Never Too Late to Build a Customer-Focused Company

by Ken Blanchard,Kenneth Blanchard,Jim Ballard

ISBN 13: 9780743270281

Format: Hardcover (208 pages)
Publisher: Free Press
Published: 02 Nov 2004

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Customer Care (Training Extras)

by Roland Bee, Frances Bee

ISBN 13: 9780852926093

Format: Paperback (48 pages)
Publisher: Chartered Institute of Personnel & Development
Published: 01 Jul 1995

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Great Customer Service on the Telephone (Worksmart Series)

by Kristin Anderson

ISBN 13: 9780814477953

Format: Paperback (112 pages)
Publisher: Amacom
Published: 30 Jun 1992

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