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Consuming Behaviour

by John Desmond

ISBN 13: 9780333949924

Format: Paperback (452 pages)
Publisher: Palgrave
Published: 14 Aug 2002

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A Marketing Action Plan for the Growing Business (Business enterprise)

by John Leppard, Shailendra Vyakarnam

ISBN 13: 9780749413132

Format: Paperback (208 pages)
Publisher: Kogan Page
Published: 1995

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Six Pixels of Separation: Everyone Is Connected. Connect Your Business to Everyone

by Mitch Joel

ISBN 13: 9780446548236

Format: Hardcover (304 pages)
Publisher: Business Plus
Published: 07 Sep 2010

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Ready-made Activities for Customer Care Skills (Institute of Management)

by Simon Johnson

ISBN 13: 9780273606840

Format: Paperback (224 pages)
Publisher: Financial Times Prentice Hall
Published: 23 Aug 1994

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Kaizen Strategies for Customer Care: How to Create a Powerful Customer Care Program and Make it Work (Financial Times Series)

by Patricia. Wellington

ISBN 13: 9780273614722

Format: Hardcover (256 pages)
Publisher: Financial Times/ Prentice Hall
Published: 27 Oct 1995

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The Nordstrom Way: The Inside Story of America's Number 1 Customer Service Company

by Robert Spector, Patrick D. McCarthy

ISBN 13: 9780471584964

Format: Hardcover (244 pages)
Publisher: John Wiley & Sons
Published: 14 Nov 1995

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Total Access: Giving Customers What They Want in an Anytime, Anywhere World

by Regis Mckenna

ISBN 13: 9781578512447

Format: Hardcover (240 pages)
Publisher: Harvard Business School Press
Published: 01 Mar 2002

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Deliver Outstanding Customer Service: 2nd edition: Gain and Retain Customers and Stay Ahead of the Competition (How to Gain and Retain Customers and Stay Ahead of the Compe)

by Susan Nash, Derek Nash

ISBN 13: 9781857037838

Format: Paperback (240 pages)
Publisher: How To Books Ltd
Published: 01 May 2002

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Relationship Marketing for Competitive Advantage: Winning and Keeping Customers (Management readers)

by Martin Christopher, Adrian Payne

ISBN 13: 9780750620208

Format: Hardcover (304 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 04 Sep 1995

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Consumer-Centric Category Management: How to Increase Profits by Managing Categories Based on Consumer Needs

by ACNielsen,Al Heller,John Karolefski

ISBN 13: 9780471703594

Format: Illustrated (368 pages)
Publisher: Wiley
Published: 21 Nov 2005

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S/NVQ Level 2 Customer Service (S/NVQ Customer Services)

by Ms Sally Bradley

ISBN 13: 9780435451691

Format: Paperback (328 pages)
Publisher: Heinemann
Published: 28 May 2003
Other Format: Paperback

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We: The Ideal Customer Relationship

by Steve Yastrow

ISBN 13: 9781590791219

Format: Hardcover (216 pages)
Publisher: Select Books Inc
Published: 01 Oct 2007

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