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The Customer Only Rings Once: Managing Telephone Contact with Your Customers (Institute of Management) The Customer Only Rings Once: Managing Telephone Contact with Your Customers (Institute of Management) by Pat Cochrane

The Customer Only Rings Once: Managing Telephone Contact with Your Customers (Institute of Management)

by Pat Cochrane


ISBN 13: 9780273611745

Format: Paperback (184 pages)
Publisher: Financial Times Prentice Hall
Published: 12 Jan 1995

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Intelligent Enterprise Intelligent Enterprise by James Brian Quinn

Intelligent Enterprise

by James Brian Quinn


ISBN 13: 9780029256152

Format: Hardcover (473 pages)
Publisher: The Free Press
Published: 18 Sep 1992

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Blogging to Drive Business: Create and Maintain Valuable Customer Connections (Que Biz-Tech) Blogging to Drive Business: Create and Maintain Valuable Customer Connections (Que Biz-Tech) by Eric Butow, Rebecca Bollwitt

Blogging to Drive Business: Create and Maintain Valuable Customer Connections (Que Biz-Tech)

by Eric Butow, Rebecca Bollwitt


ISBN 13: 9780789742568

Format: Paperback (192 pages)
Publisher: QUE
Published: 07 Jan 2010

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Seven Secrets Of Service Strategy Seven Secrets Of Service Strategy by Jacques Horovitz

Seven Secrets Of Service Strategy

by Jacques Horovitz


ISBN 13: 9780273635772

Format: Hardcover (160 pages)
Publisher: Financial Times/ Prentice Hall
Published: 14 Dec 1999

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Services Marketing: Text, Cases and Readings (The Prentice-Hall series in marketing) Services Marketing: Text, Cases and Readings (The Prentice-Hall series in marketing) by Christopher H. Lovelock

Services Marketing: Text, Cases and Readings (The Prentice-Hall series in marketing)

by Christopher H. Lovelock


ISBN 13: 9780138070663

Format: Hardcover (544 pages)
Publisher: Pearson Education (US)
Published: 23 Jan 1991
Other Format: Hardcover, Paperback

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Service Orient or Be Doomed!: How Service Orientation Will Change Your Business Service Orient or Be Doomed!: How Service Orientation Will Change Your Business by Jason Bloomberg, Ronald Schmelzer

Service Orient or Be Doomed!: How Service Orientation Will Change Your Business

by Jason Bloomberg, Ronald Schmelzer


ISBN 13: 9780471768586

Format: Illustrated (258 pages)
Publisher: Wiley
Published: 24 Mar 2006

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CustomerCentric Selling CustomerCentric Selling by Michael Bosworth,John Holland

CustomerCentric Selling

by Michael Bosworth,John Holland


ISBN 13: 9780071425452

Format: Hardcover (272 pages)
Publisher: McGraw-Hill Education
Published: 01 Dec 2003

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Customer-Focused Quality: What to Do on a Monday Morning Customer-Focused Quality: What to Do on a Monday Morning by Thomas Hinton, Wini Schaeffer

Customer-Focused Quality: What to Do on a Monday Morning

by Thomas Hinton, Wini Schaeffer


ISBN 13: 9780131896307

Format: Hardcover (273 pages)
Publisher: NYIF
Published: 02 Jan 1994

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The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Customer Loyalty and Profitability The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Customer Loyalty and Profitability by John Freeland

The Ultimate CRM Handbook: Strategies and Concepts for Building Enduring Customer Loyalty and Profitability

by John Freeland


ISBN 13: 9780071409353

Format: Hardcover (304 pages)
Publisher: McGraw-Hill Education
Published: 16 Oct 2002

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Outside Innovation: How Your Customers Will Co-Design Your Company's Future Outside Innovation: How Your Customers Will Co-Design Your Company's Future by Patricia B. Seybold

Outside Innovation: How Your Customers Will Co-Design Your Company's Future

by Patricia B. Seybold


ISBN 13: 9780061135903

Format: Hardcover (432 pages)
Publisher: HarperCollins Publishers
Published: Oct 2006

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The C.R.M. Pocketbook (The Pocketbook) The C.R.M. Pocketbook (The Pocketbook) by David Alexander

The C.R.M. Pocketbook (The Pocketbook)

by David Alexander


ISBN 13: 9781870471978

Format: Paperback (128 pages)
Publisher: Management Pocketbooks
Published: 20 Oct 2001

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Customer Relationship Management (Sixty Minute Success Skills S.) Customer Relationship Management (Sixty Minute Success Skills S.) by John Fraser-Robinson

Customer Relationship Management (Sixty Minute Success Skills S.)

by John Fraser-Robinson


ISBN 13: 9781901306279

Format: Paperback (64 pages)
Publisher: David Grant Publishing
Published: 16 Oct 1999

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