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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

by Sarah Cook

ISBN 13: 9780749457051

Format: Paperback (288 pages)
Publisher: Kogan Page
Published: 03 Nov 2010

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Services Marketing European Perspectives

by Chris Lovelock,Barbara Lewis,Sandra Vandermerwe

ISBN 13: 9780130959911

Format: Paperback (736 pages)
Publisher: Financial Times/ Prentice Hall
Published: 11 Mar 1999
Other Format: Paperback

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Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

by Robert Bacal

ISBN 13: 9780071745062

Format: Paperback (256 pages)
Publisher: McGraw-Hill Professional
Published: 01 Dec 2010

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Living Supply Chains: How to Mobilize the Enterprise Around Delivering What Your Customers Want (Financial Times Series)

by John Gattorna

ISBN 13: 9780273706144

Format: Hardcover (352 pages)
Publisher: Financial Times/ Prentice Hall
Published: 18 May 2006

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Cim Certificate - Paper 2: Customer Communications in Marketing: Study Text (2002) (CIM Study Text S.: Certificate)

by BPP

ISBN 13: 9780751741261

Format: Paperback
Publisher: BPP Publishing Ltd
Published: 30 Aug 2002

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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

by James L. Heskett,W. Earl Sasser Jr.,Leonard A. Schlesinger

ISBN 13: 9780743225694

Format: Hardcover (400 pages)
Publisher: The Free Press
Published: 16 Jun 2003

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Batteries Included! - Creating Legendary Service

by Nigel Barlow

ISBN 13: 9780712680639

Format: Hardcover (288 pages)
Publisher: Random House Business
Published: 18 May 2000
Other Format: Paperback

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Perfect Customer Care (Perfect S.)

by Ted Johns

ISBN 13: 9781844131532

Format: Paperback (224 pages)
Publisher: Random House Business
Published: 07 Aug 2003
Other Format: Paperback

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Customer Service Excellence (Business Skills Express Series)

by Debra J. Macneill

ISBN 13: 9781556239694

Format: Paperback (100 pages)
Publisher: McGraw-Hill Professional
Published: 01 May 1993

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Delivering Customer Service: A Practical Guide to Managing Successful Customer Relationships (Business Basics)

by Sheila Payne

ISBN 13: 9781857033540

Format: Paperback (192 pages)
Publisher: How To Books Ltd
Published: Jun 1997

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The Wow Factory: Creating a Customer Focus Revolution in Your Business

by Paul Levesque

ISBN 13: 9780786303861

Format: Hardcover (175 pages)
Publisher: McGraw-Hill Education
Published: 01 Nov 1994

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The Customer Challenge

by Tom. Johnson

ISBN 13: 9780273626336

Format: Hardcover (256 pages)
Publisher: Financial Times/ Prentice Hall
Published: 27 Jun 1997

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