Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library)
by Stephen Coscia
ISBN 13: 9781578200467
Format: Paperback (142 pages) Publisher: Routledge Published: 11 Jan 1999
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
by Bill Price,David Jaffe
ISBN 13: 9780470189085
Format: Illustrated (336 pages) Publisher: Jossey-Bass Published: 09 Apr 2008
Customer Service Pocketbook (Management Pocketbook Series)
by Sean McManus
ISBN 13: 9781903776001
Format: Paperback (112 pages) Publisher: Management Pocketbooks Published: 01 Mar 2002 Other Format: Paperback
Services Marketing
by Valarie Zeithaml,Mary Jo Bitner
ISBN 13: 9780071199148
Format: Paperback (624 pages) Publisher: McGraw-Hill Education Published: 01 Aug 2002 Other Format: Paperback
Stop Selling, Start Partnering: The New Thinking About Finding and Keeping Customers: The New Thinking About Finding and Keeping Customers
by Larry Wilson
ISBN 13: 9780471147411
Format: Paperback (316 pages) Publisher: Wiley Published: 13 Feb 1996
The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
by Michael Treacy,Fred Wiersema
ISBN 13: 9780201406481
Format: Hardcover (208 pages) Publisher: Perseus Books Published: 26 Feb 1995 Other Format: Hardcover, Illustrated
Management of Service Operations (Book & CD Rom Pack)
by Nevan Wright
ISBN 13: 9780304705283
Format: Paperback (256 pages) Publisher: Thomson Learning Published: 22 Jul 1999
Customer-Driven Project Management: Building Quality into Project Processes (MECHANICAL ENGINEERING)
by Bruce T. Barkley,James H. Saylor
ISBN 13: 9780071369824
Format: Illustrated (609 pages) Publisher: McGraw-Hill Education Published: 01 Jul 2001
Information Masters: Secrets of the Customer Race
by John McKean
ISBN 13: 9780471988014
Format: Illustrated (300 pages) Publisher: Wiley Published: 13 Apr 1999
Intelligent Enterprise
by James Brian Quinn
ISBN 13: 9780029256152
Format: Hardcover (473 pages) Publisher: The Free Press Published: 18 Sep 1992
Customers That Count: How to Build Living Relationships with Your Most Valuable Customers (Financial Times Series)
by Tony. Cram
ISBN 13: 9780273654315
Format: Hardcover (256 pages) Publisher: Financial Times/ Prentice Hall Published: 31 May 2001
Building Brands Directly: Creating Business Value from Customer Relationships
by Stewart (Trainer and Lecturer Pearson,JR. Fre Pearson,Jr. Fre Pearson
ISBN 13: 9780333639078
Format: Hardcover (448 pages) Publisher: Palgrave Macmillan Ltd Published: 05 Feb 1996