Buy Used and New Customer Services Books

Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library)

by Stephen Coscia

ISBN 13: 9781578200467

Format: Paperback (142 pages)
Publisher: Routledge
Published: 11 Jan 1999

Save for later

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

by Bill Price,David Jaffe

ISBN 13: 9780470189085

Format: Illustrated (336 pages)
Publisher: Jossey-Bass
Published: 09 Apr 2008

Save for later

Customer Service Pocketbook (Management Pocketbook Series)

by Sean McManus

ISBN 13: 9781903776001

Format: Paperback (112 pages)
Publisher: Management Pocketbooks
Published: 01 Mar 2002
Other Format: Paperback

Save for later

Services Marketing

by Valarie Zeithaml,Mary Jo Bitner

ISBN 13: 9780071199148

Format: Paperback (624 pages)
Publisher: McGraw-Hill Education
Published: 01 Aug 2002
Other Format: Paperback

Save for later

Stop Selling, Start Partnering: The New Thinking About Finding and Keeping Customers: The New Thinking About Finding and Keeping Customers

by Larry Wilson

ISBN 13: 9780471147411

Format: Paperback (316 pages)
Publisher: Wiley
Published: 13 Feb 1996

Save for later

The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market

by Michael Treacy,Fred Wiersema

ISBN 13: 9780201406481

Format: Hardcover (208 pages)
Publisher: Perseus Books
Published: 26 Feb 1995
Other Format: Hardcover, Illustrated

Save for later

Management of Service Operations (Book & CD Rom Pack)

by Nevan Wright

ISBN 13: 9780304705283

Format: Paperback (256 pages)
Publisher: Thomson Learning
Published: 22 Jul 1999

Save for later

Customer-Driven Project Management: Building Quality into Project Processes (MECHANICAL ENGINEERING)

by Bruce T. Barkley,James H. Saylor

ISBN 13: 9780071369824

Format: Illustrated (609 pages)
Publisher: McGraw-Hill Education
Published: 01 Jul 2001

Save for later

Information Masters: Secrets of the Customer Race

by John McKean

ISBN 13: 9780471988014

Format: Illustrated (300 pages)
Publisher: Wiley
Published: 13 Apr 1999

Save for later

Intelligent Enterprise

by James Brian Quinn

ISBN 13: 9780029256152

Format: Hardcover (473 pages)
Publisher: The Free Press
Published: 18 Sep 1992

Save for later

Customers That Count: How to Build Living Relationships with Your Most Valuable Customers (Financial Times Series)

by Tony. Cram

ISBN 13: 9780273654315

Format: Hardcover (256 pages)
Publisher: Financial Times/ Prentice Hall
Published: 31 May 2001

Save for later

Building Brands Directly: Creating Business Value from Customer Relationships

by Stewart (Trainer and Lecturer Pearson,JR. Fre Pearson,Jr. Fre Pearson

ISBN 13: 9780333639078

Format: Hardcover (448 pages)
Publisher: Palgrave Macmillan Ltd
Published: 05 Feb 1996

Save for later