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Customer Loyalty: How to Earn it, How to Keep it (Jossey-Bass Business and Management Reader) Customer Loyalty: How to Earn it, How to Keep it (Jossey-Bass Business and Management Reader) by Jill Griffin

Customer Loyalty: How to Earn it, How to Keep it (Jossey-Bass Business and Management Reader)

by Jill Griffin


ISBN 13: 9780787908607

Format: Paperback (256 pages)
Publisher: Jossey Bass
Published: 12 Jun 1997
Other Format: Paperback

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Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity's Shopfloor) Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity's Shopfloor) by Paul Harsin, Ray W. Wilson

Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity's Shopfloor)

by Paul Harsin, Ray W. Wilson


ISBN 13: 9780527763442

Format: Paperback (168 pages)
Publisher: Productivity Press
Published: 01 Jan 1998

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The Complete Guide to Customer Service (Wiley Series in Training and Development) The Complete Guide to Customer Service (Wiley Series in Training and Development) by Linda M. Lash

The Complete Guide to Customer Service (Wiley Series in Training and Development)

by Linda M. Lash


ISBN 13: 9780471624288

Format: Hardcover (240 pages)
Publisher: John Wiley & Sons
Published: 14 Dec 1988

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Exceeding Customer Expectations: Find Out What Your Customers Want - and Give Them Even More (How to Books (Midpoint)) Exceeding Customer Expectations: Find Out What Your Customers Want - and Give Them Even More (How to Books (Midpoint)) by Susan Nash, Derek Nash

Exceeding Customer Expectations: Find Out What Your Customers Want - and Give Them Even More (How to Books (Midpoint))

by Susan Nash, Derek Nash


ISBN 13: 9781857035643

Format: Paperback (208 pages)
Publisher: How To Books Ltd
Published: Feb 2000

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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management) Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management) by Jay R. Galbraith

Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process (Jossey-Bass Business & Management)

by Jay R. Galbraith


ISBN 13: 9780787979195

Format: Illustrated (208 pages)
Publisher: Jossey-Bass
Published: 31 Mar 2005

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Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It by Grant Leboff

Sticky Marketing: Why Everything in Marketing Has Changed and What to do About It

by Grant Leboff


ISBN 13: 9780749460501

Format: Paperback (240 pages)
Publisher: Kogan Page
Published: 03 Jan 2011

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Samurai Selling: The Ancient Art of Modern Service Samurai Selling: The Ancient Art of Modern Service by Chuck Laughlin

Samurai Selling: The Ancient Art of Modern Service

by Chuck Laughlin


ISBN 13: 9780312118853

Format: Paperback (176 pages)
Publisher: St. Martin's Griffin
Published: 15 Dec 1994

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Key Account Management: Learning from supplier and customer perspectives (Cim Professional) Key Account Management: Learning from supplier and customer perspectives (Cim Professional) by Malcolm McDonald,Beth Rogers

Key Account Management: Learning from supplier and customer perspectives (Cim Professional)

by Malcolm McDonald,Beth Rogers


ISBN 13: 9780750632782

Format: Paperback (224 pages)
Publisher: Butterworth-Heinemann
Published: 05 May 1998

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Killer Web Content: Make the Sale, Deliver the Service, Build the Brand Killer Web Content: Make the Sale, Deliver the Service, Build the Brand by Gerry McGovern

Killer Web Content: Make the Sale, Deliver the Service, Build the Brand

by Gerry McGovern


ISBN 13: 9780713677041

Format: Paperback (220 pages)
Publisher: A & C Black Publishers Ltd
Published: 27 Nov 2006

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100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do 100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do by Peter Venison

100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do

by Peter Venison


ISBN 13: 9780595367269

Format: Paperback (172 pages)
Publisher: iUniverse
Published: 20 Dec 2005

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The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service by David Freemantle

The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service

by David Freemantle


ISBN 13: 9781857883473

Format: Paperback (126 pages)
Publisher: Nicholas Brealey Publishing
Published: 23 Sep 2004

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Successful Customer Care In A Week (Successful Business in a Week S.) Successful Customer Care In A Week (Successful Business in a Week S.) by John H. Wellemin

Successful Customer Care In A Week (Successful Business in a Week S.)

by John H. Wellemin


ISBN 13: 9780340627402

Format: Paperback (96 pages)
Publisher: Hodder Arnold H&S
Published: 02 Feb 1995

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