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Raving Fans : A Revolutionary Approach to Customer Service Raving Fans : A Revolutionary Approach to Customer Service by Sheldon Bowles,Kenneth Blanchard

Raving Fans : A Revolutionary Approach to Customer Service

by Sheldon Bowles,Kenneth Blanchard


ISBN 13: 9780006530695

Format: Paperback (160 pages)
Publisher: Harper
Published: 01 Sep 2011

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Customer Satisfaction: The Customer Experience Through the Customer's Eyes Customer Satisfaction: The Customer Experience Through the Customer's Eyes by Nigel Hill,Greg Roche & Rachel Allen

Customer Satisfaction: The Customer Experience Through the Customer's Eyes

by Nigel Hill,Greg Roche & Rachel Allen


ISBN 13: 9780955416118

Format: Paperback (314 pages)
Publisher: Cogent Publishing
Published: 01 Aug 2007

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Customer Satisfaction Through Total Quality Customer Satisfaction Through Total Quality by John H. Wellemin

Customer Satisfaction Through Total Quality

by John H. Wellemin


ISBN 13: 9780862382728

Format: Paperback (120 pages)
Publisher: Chartwell-Bratt
Published: 05 Dec 1990

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Moments of Truth Moments of Truth by Jan Carlzon

Moments of Truth

by Jan Carlzon


ISBN 13: 9780060915803

Format: Paperback (160 pages)
Publisher: Harper Business
Published: 29 Mar 2001

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Refer To 0099406217: All You Need to Get It Right First Time (Perfect Series) Refer To 0099406217: All You Need to Get It Right First Time (Perfect Series) by Edward Johns

Refer To 0099406217: All You Need to Get It Right First Time (Perfect Series)

by Edward Johns


ISBN 13: 9780712659123

Format: Paperback (192 pages)
Publisher: Random House Business
Published: 21 Apr 1994
Other Format: Paperback

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Managing Key Clients Managing Key Clients by Kevin Walker, Cliff Ferguson, Paul Denvir

Managing Key Clients

by Kevin Walker, Cliff Ferguson, Paul Denvir


ISBN 13: 9780955227301

Format: Paperback (198 pages)
Publisher: The Pace Partnership
Published: Jan 2006
Other Format: Paperback

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A Complaint is a Gift: Using Customer Feedback as a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong A Complaint is a Gift: Using Customer Feedback as a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong by Barlow

A Complaint is a Gift: Using Customer Feedback as a Strategic Tool: Recovering Customer Loyalty When Things Go Wrong

by Barlow


ISBN 13: 9781881052814

Format: Paperback (222 pages)
Publisher: Berrett-Koehler
Published: 01 Feb 1996

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Making the Customer Connection: How to Really Know Your Customers and Meet Their Needs (IM) Making the Customer Connection: How to Really Know Your Customers and Meet Their Needs (IM) by Steve Morris, Graham Willcocks, Graham Wilcox

Making the Customer Connection: How to Really Know Your Customers and Meet Their Needs (IM)

by Steve Morris, Graham Willcocks, Graham Wilcox


ISBN 13: 9780273616856

Format: Paperback (192 pages)
Publisher: Financial Times Prentice Hall
Published: 03 Jan 1996

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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage by David Freemantle

What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage

by David Freemantle


ISBN 13: 9781857882018

Format: Hardcover (256 pages)
Publisher: Nicholas Brealey Publishing
Published: 15 Sep 1998
Other Format: Paperback

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Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development) Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development) by Evert Gummesson

Total Relationship Marketing: Rethinking Marketing Management (CIM Professional Development)

by Evert Gummesson


ISBN 13: 9780750644631

Format: Paperback (281 pages)
Publisher: A Butterworth-Heinemann Title
Published: 05 May 1999

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Once a Customer, Always a Customer Once a Customer, Always a Customer by Chris Daffy

Once a Customer, Always a Customer

by Chris Daffy


ISBN 13: 9781860760341

Format: Paperback (240 pages)
Publisher: Oak Tree Press
Published: 01 Sep 1996
Other Format: Paperback

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Scoring Points: How Tesco Continues to Win Customer Loyalty Scoring Points: How Tesco Continues to Win Customer Loyalty by Clive Humby

Scoring Points: How Tesco Continues to Win Customer Loyalty

by Clive Humby


ISBN 13: 9780749453381

Format: Illustrated (306 pages)
Publisher: Kogan Page
Published: 01 Sep 2008
Other Format: Hardcover

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