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Raving Fans : A Revolutionary Approach to Customer Service

by Sheldon Bowles,Kenneth Blanchard

ISBN 13: 9780006530695

Format: Paperback (160 pages)
Publisher: Harper
Published: 01 Sep 2011

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Relationship Marketing: Exploring Relational Strategies in Marketing

by Mr John Egan

ISBN 13: 9780273713197

Format: Paperback (336 pages)
Publisher: Financial Times/ Prentice Hall
Published: 03 Apr 2008

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The Relationship Revolution: Closing the Customer Promise Gap

by Larry Hochman

ISBN 13: 9780470687932

Format: Hardcover (166 pages)
Publisher: Wiley
Published: 05 Feb 2010

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Selling the Invisible: A Field Guide to Modern Marketing

by Harry Beckwith

ISBN 13: 9781587990663

Format: Hardcover (272 pages)
Publisher: Texere Publishing
Published: 01 Mar 2001
Other Format: Hardcover

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Relationship Marketing: Exploring Relational Strategies in Marketing

by Mr John Egan

ISBN 13: 9780273737780

Format: Paperback (320 pages)
Publisher: Financial Times/ Prentice Hall
Published: 31 Mar 2011

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Customer Mania!: It's Never Too Late to Build a Customer-Focused Company

by Ken Blanchard,Kenneth Blanchard,Jim Ballard

ISBN 13: 9780743270281

Format: Hardcover (208 pages)
Publisher: Free Press
Published: 02 Nov 2004

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Waiter Rant

by The Waiter

ISBN 13: 9781848540187

Format: Paperback (320 pages)
Publisher: John Murray
Published: 06 Aug 2009
Other Format: Paperback

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Key Customers: How to Manage Them Profitably (CIM Professional Development)

by Malcolm McDonald,etc.,Beth Rogers,Diana Woodburn

ISBN 13: 9780750646154

Format: Paperback (319 pages)
Publisher: Butterworth-Heinemann Ltd
Published: 07 Apr 2000

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Managing Key Clients

by Kevin Walker, Cliff Ferguson, Paul Denvir

ISBN 13: 9780955227301

Format: Paperback (198 pages)
Publisher: The Pace Partnership
Published: Jan 2006
Other Format: Paperback

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Moments of Truth

by Jan Carlzon

ISBN 13: 9780060915803

Format: Paperback (160 pages)
Publisher: Harper Business
Published: 29 Mar 2001

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Raving Fans: A Revolutionary Approach to Customer Service

by Ken Blanchard,Sheldon Bowles

ISBN 13: 9780688123161

Format: Hardcover (138 pages)
Publisher: Jossey Bass
Published: 01 Jan 1996

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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

by Sarah Cook

ISBN 13: 9780749457051

Format: Paperback (288 pages)
Publisher: Kogan Page
Published: 03 Nov 2010

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